Frank Lang
Boca Raton
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Manager
National Floors Direct
10.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Floor Manager
Vision Solar Of Florida
08.2021 - 10.2023
- Managed team of 65 Sales Associates and 8 Sales Managers to maintain smooth-running operations of shop floor.
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Partnered with operations team to achieve company revenue and profit goals.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Set sales goals and tracked progress using [Software].
- Recruited, hired and trained team of [Number] salespeople.
- Facilitated ongoing training programs to enhance staff knowledge of products, promotions, and selling techniques.
- Organized staff schedules to ensure adequate coverage during peak hours without compromising employee satisfaction or productivity.
- Analyzed sales data to identify trends, adjusting strategies accordingly for maximum effectiveness.
- Increased sales revenue by implementing effective floor management strategies and motivating team members.
- Streamlined operational processes for improved efficiency, reducing overhead costs while maintaining high standards of service.
- Developed high-performing sales teams through regular coaching, mentoring, and performance reviews.
- Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Conducted regular performance reviews for team members, setting clear expectations and providing career development guidance.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Monitored competitor activity closely so as to develop proactive strategies that positioned the store favorably within its industry.
- Implemented challenging personnel and department goals to drive performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Oversaw the daily floor operations to support quality customer service and safety standards
- Organized and distributed tasks and positions across team to implement, achieve, and exceed sales targets
- Monitored store performance, identified areas for improvement and implemented corrective action plans accordingly
- Assisted in recruiting, interviewing and hiring new employees
- Managed daily operations of the floor, including scheduling, customer service and staff training
- Conducted weekly inventory audits to accurately track stock levels and identify discrepancies
- Supported growth and development of staff by training and leading by example
- Analyzed market trends to develop strategies for increasing sales revenue
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers
- Coordinated and participated in a variety of human resources activities
- Prepared and sent daily reports at the end of the shift.
- Managed store inventory and stock levels to maintain availability of products.
Client Experience Manager
Central BDC
02.2020 - 08.2021
- Implemented efficient workflow processes that improved team productivity
- Developed promotional campaigns aimed at increasing customer loyalty
- Handled escalated complaints from customers in an efficient manner
- Worked with over 90+ Car Dealerships throughout the nation
- Supervised the activities of the customer experience team to ensure their interaction with customers reflects positively on the company
- Monitored the activities of the customer service team to ensure compliance with acceptable standards of customer service
- Strategically negotiated with customers to close deals and increase sales; personally worked deals, interest rates, leases, and calculated financial requirements prior to obtaining approval from the dealership.
- Collaborated with cross-functional teams to ensure seamless integration of client feedback into product development processes.
- Evaluated client feedback data to identify areas of improvement and prioritized resources accordingly, resulting in continuous enhancement of the customer experience.
- Managed high-value accounts, consistently exceeding expectations and cultivating trust among stakeholders.
- Oversaw the resolution of complex client issues, earning a reputation for going above and beyond to ensure satisfaction.
- Established a comprehensive onboarding program tailored towards meeting each new clients'' unique needs ensuring lasting relationships.
- Improved response times by optimizing workflow processes, ensuring prompt resolution of client requests and inquiries.
- Increased customer retention rate through proactive outreach efforts, including regular check-ins and follow-up communications.
- Boosted efficiency by developing standardized procedures for handling common client inquiries and concerns.
Bartender
Sandbar at Bostons on the Beach
06.2018 - 10.2019
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Kept bar organized and clean during busy hours
- Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wines, and mixers
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Waiter
FOH
02.2015 - 05.2018
- Verified guest satisfaction with meals and responded promptly to issues
- Communicated with FOH and BOH staff to facilitate top-quality service and timely food delivery
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $[Amount].
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Education
ASSOCIATE in ARTS -
University of Florida
Gainesville, FLSkills
- Customer service
- Supervising experience
- Sales management
- Verbal and written communication
- Client Relationship Management
- Sales strategy development
- Sales Reporting
- New Business Development
- Lead Generation
- Resolution-oriented
- Pipeline Management
- Customer Service
- Time Management
- Decision-Making
- Sales Targeting
- Goal Setting and Achievement
- Staff Training and Development
- Customer Complaint Resolution
- Operations Management
- Sales Projections
Certification
- Life, Health, and Variable Annuity Agent License - 2023
Timeline
Sales Manager
National Floors Direct
10.2023 - Current
Sales Floor Manager
Vision Solar Of Florida
08.2021 - 10.2023
Client Experience Manager
Central BDC
02.2020 - 08.2021
Bartender
Sandbar at Bostons on the Beach
06.2018 - 10.2019
Waiter
FOH
02.2015 - 05.2018
ASSOCIATE in ARTS -
University of Florida
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