Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frank Lankford

Fort Myers,FL

Summary

Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs.

OTR Owner Operator experienced using GPS to determine efficient routes. Hardworking individual with more than 10 years of safe driving. Long-haul and regional driving background.

Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

51
51
years of professional experience
1
1
Certification

Work History

Owner/Operator Truck Driver

Roehl Transport Inc
Marshfield, WI
10.2012 - Current
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Evening Manager

Sweetbaysupermarket
Punta Gorda, FL
06.2010 - 07.2011
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Responded promptly to guest requests to achieve customer satisfaction.
  • Promoted teamwork and quality service through communication and coordination with other departments.
  • Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Store Manager

A&P Supermarket/Pathmark
Kinnelon, NJ
08.1998 - 09.2010
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

General Manager

Freindly's
Parsippany, NJ
06.1994 - 09.1998
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Sales Representative

Edward Don & Co
Cherry Hill, NJ
04.1985 - 06.1998
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Demonstrated product features to align with customer needs.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.

Restaurant Owner

Our Little Italian Kitchen
Chester, NJ
11.1972 - 10.1985
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Education

Bachelor of Arts - Business Administration And Management

Marist College
Poughkeepsie, NY
05.1970

Electronic Operations And Warfare

Electronics Technician "A" School
Great Lakes, IL

Skills

  • Log Updating
  • DOT Compliance
  • Paperwork Coordination
  • Preventive Maintenance
  • Vehicle Inspection
  • Materials Transport
  • Safe Driving
  • Trip Planning
  • Refrigerated Trailers Operation
  • Air Brake Certification
  • OTR Driving
  • Stock Management
  • Customer Relations
  • Records Management
  • Time Management
  • Staff Scheduling
  • Operations
  • Store Opening and Closing
  • Retail Operations
  • Inventory Counting
  • Display Setup
  • Customer Service and Engagement
  • Marketing and Promotions
  • Incident Reports
  • Shift Scheduling
  • Customer Engagement
  • Business Management
  • Talent Development
  • Purchasing
  • Inventory Management
  • Menu Development
  • Supervisory Skills
  • Food Service Background

Certification

  • Certified CDL-A Driver
  • 1,000,000 mile driver

Timeline

Owner/Operator Truck Driver

Roehl Transport Inc
10.2012 - Current

Evening Manager

Sweetbaysupermarket
06.2010 - 07.2011

Assistant Store Manager

A&P Supermarket/Pathmark
08.1998 - 09.2010

General Manager

Freindly's
06.1994 - 09.1998

Sales Representative

Edward Don & Co
04.1985 - 06.1998

Restaurant Owner

Our Little Italian Kitchen
11.1972 - 10.1985

Bachelor of Arts - Business Administration And Management

Marist College

Electronic Operations And Warfare

Electronics Technician "A" School

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