Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Brandi Coppola

Watertown,CT

Summary

Seasoned Medical Assistant with a diverse background at Concentra Urgent Care, excelling in patient-focused care and emergency procedures. Demonstrated leadership in supervising staff and enhancing patient outcomes through effective team management and supervision. Proficient in EKG administration and maintaining confidentiality, consistently delivering high-quality care and operational excellence. Hardworking and highly motivated. Excellent work ethic.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Assistant

Concentra Urgent Care
Waterbury, CT
03.2021 - Current
  • Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
  • Provided assistance to physicians with clinical tasks, such as measuring vital signs and assisting in emergency situations.
  • Ensured that all medical supplies were adequately stocked in the examination rooms.
  • Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
  • Adhered strictly to HIPAA regulations when handling confidential patient information.
  • Assisted physicians in performing procedures when needed, such as lacerations, placing casts on fractures, and injections.
  • Provided guidance and support for new employees during their orientation period.
  • Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
  • Evaluated lab specimens according to established protocols before sending them off for further testing.
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Assisted patients with registration, new patient paperwork and check-out process.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Incorporated outside records into charts and EHR.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Operated electrocardiogram (EKG), pulmonary function test (PFT), fit testing, audiograms, and Titmus to administer diagnostic tests.

Medical Assistant

Cell Staff
Tampa , FL
03.2020 - 04.2022
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Collected blood and saliva samples from patients for laboratory testing purposes.
  • Kept the Covid testing area stocked with necessary supplies.
  • Lead mass COVID testing throughout the correctional facility weekly.

Medical Assistant

Griffin Hospital
Derby, CT
10.2011 - 02.2019
  • Assisted with stress tests on patients, and monitored their heart rates and blood pressures.
  • Applied and scanned Holter monitoring sessions to monitor the patient's heartbeat over a period of time.
  • Maintained patient records using electronic medical record systems and ensured accuracy of data entry.
  • Reported any abnormalities found during tests to physicians immediately.
  • Inspected equipment for proper functioning prior to use on each patient.
  • Cleaned up after procedures were completed in order to maintain a safe environment.
  • Collaborated with other healthcare providers such as nurses, radiologists, and surgeons when needed.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Monitored patients' blood pressure and heart rates before, during, and after procedures to ensure patient safety and comfort levels.

Education

Medical Assistant Certificate - Medical Assistant

Lincoln Technical Institute
Shelton, CT
05-2011

High School Diploma -

Naugatuck High School
Naugatuck, CT
06-2001

Skills

  • Check-in coordination
  • Intake control
  • Patient-focused care
  • Emergency procedures
  • Maintaining confidentiality
  • Patient management
  • Trustworthy companion
  • Lab equipment calibration
  • Electronic medical records
  • Data entry
  • EKG administration
  • Wound care and irrigation
  • Electrocardiographic rhythm recognition
  • Suture removal
  • Direct patient care
  • Pulmonary function tests (pfts)
  • Laboratory maintenance
  • Wound care management
  • Preparing specimens and samples
  • Companionship and emotional support
  • Team management and supervision
  • Venipuncture and phlebotomy
  • Specimen labeling

Affiliations

  • Outside of work I enjoy spending time with my son and grandson! I also love spending time with my husband and dogs, going on hikes, and getting their mudd paws all over where our towels do not cover! Then theirs my plants and garden... lots of plants inside and out keep me busy, especially the garden in the summer! I can not wait to get to fresh salads and tomatos and cucmbers again next year!

Certification

  • Completed Basic Cardiac Dysrhythmia course 03/22/2012
  • CPR certified
  • Certified in Spirometry

Timeline

Medical Assistant

Concentra Urgent Care
03.2021 - Current

Medical Assistant

Cell Staff
03.2020 - 04.2022

Medical Assistant

Griffin Hospital
10.2011 - 02.2019

Medical Assistant Certificate - Medical Assistant

Lincoln Technical Institute

High School Diploma -

Naugatuck High School

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Brandi Coppola