Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Frank Laws

Enon,OH

Summary

Dynamic billing clerk with a proven track record at Pratt Industries Inc., excelling in data entry and invoice processing. Enhanced billing accuracy through meticulous reviews, achieving significant efficiency improvements. Strong customer service skills complemented by a commitment to process optimization, fostering collaboration and driving operational success.

Overview

17
17
years of professional experience

Work History

Billing Clerk

Pratt Industries Inc., USA
06.2008 - Current
  • Processed billing statements accurately and efficiently for multiple clients.
  • Managed data entry for billing systems, ensuring timely updates and corrections.
  • Assisted in reconciling discrepancies between invoices and payments.
  • Maintained organized records of transactions to support audits and inquiries.
  • Collaborated with team members to streamline billing workflows and enhance accuracy.
  • Implemented process improvements that reduced billing cycle time and increased efficiency.
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.

Load Planner

Pratt Industries Inc., USA
06.2008 - Current
  • Developed optimized load plans to enhance transportation efficiency and reduce operational costs.
  • Coordinated with cross-functional teams to ensure timely execution of shipping schedules.
  • Analyzed freight data to identify trends and improve load utilization strategies.
  • Implemented process improvements that increased accuracy in load planning operations.
  • Trained junior planners on best practices for effective load planning and resource allocation.
  • Monitored compliance with safety regulations during loading operations, ensuring a safe work environment.
  • Established strong relationships with carriers to negotiate favorable terms and streamline logistics processes.
  • Led initiatives to adopt new software tools, enhancing accuracy in route planning and documentation management.
  • Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
  • Maintained open lines of communication between drivers, dispatchers, supervisors, ensuring consistent information flow throughout the organization.
  • Increased overall operational efficiency by continuously updating knowledge of market trends affecting load planning processes.
  • Managed high volumes of daily shipping activities, consistently meeting deadlines and achieving customer satisfaction.
  • Assessed freight compatibility, prioritizing loads based on factors such as weight distribution, dimensions, and delivery requirements.
  • Trained new team members on load planning software and procedures, fostering a collaborative work environment.
  • Utilized advanced software tools to create efficient routes that maximized truck capacity utilization while minimizing fuel consumption.
  • Resolved conflicts between shipping parties, effectively addressing concerns and finding mutually agreeable solutions.
  • Conducted regular audits of completed plans verifying accuracy compliance relevant safety regulations.
  • Enhanced on-time delivery rates by optimizing route selection and adjusting plans according to real-time data.
  • Supported management''s efforts towards continuous improvement through participation process improvement initiatives related load planning.
  • Consistently met customer requirements by coordinating effectively with sales, customer service, and warehouse departments when preparing shipments for transport.
  • Analyzed shipment data to identify trends and areas for improvement in load planning operations.
  • Collaborated with warehouse teams, ensuring accurate and timely loading of shipments onto trucks.
  • Monitored performance metrics, identifying areas for improvement in load planning efficiency and effectiveness.
  • Determined appropriate loads and practical delivery schedule for each [Type] vehicle by balancing needs and availability of both drivers and clients.
  • Streamlined load planning processes by implementing efficient scheduling and routing strategies.
  • Provided training and mentorship to subordinate staff to gauge preparedness in executing [Type] plans.
  • Identified cost savings opportunities for customer.
  • Complied strictly with regulatory guidelines and industry best practices in all aspects of load planning operations.
  • Developed strong relationships with carriers, negotiating favorable contract terms and securing reliable service providers.
  • Implemented contingency plans during unforeseen disruptions in transportation or other logistical challenges related to load planning activities.
  • Provided detailed instruction to various customers and associates from other shifts by phone and e-mail.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Examined cargo and freight shipments to check goods' condition.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Bargained terms and rates with vendors and carriers for favorable shipping conditions.

Shipping and Receiving Supervisor

Pratt Industries Inc., USA
06.2008 - Current
  • Oversaw daily shipping and receiving operations, ensuring timely processing and accuracy of shipments.
  • Mentored team members on safety protocols and efficient handling of goods.
  • Implemented process improvements that enhanced workflow efficiency in warehouse operations.
  • Coordinated inventory management, optimizing stock levels and minimizing discrepancies.
  • Developed training programs for new hires, fostering a culture of compliance and best practices.
  • Collaborated with cross-functional teams to streamline supply chain processes and reduce delays.
  • Managed vendor relationships, negotiating terms to achieve cost-effective shipping solutions.
  • Optimized storage space usage by organizing inventory according to product type and frequency of use.
  • Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
  • Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
  • Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
  • Facilitated smooth transitions during shift changes by creating comprehensive handover notes detailing pending tasks and potential issues.
  • Coordinated with multiple departments for seamless order fulfillment, enhancing cross-functional collaboration within the company.
  • Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
  • Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
  • Collaborated with sales team to resolve customer complaints quickly and efficiently.
  • Managed inventory levels effectively through regular audits, adjustments, and communication with suppliers.
  • Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
  • Ensured compliance with all relevant regulations by maintaining up-to-date knowledge of industry standards.
  • Reduced overtime hours by allocating resources effectively and prioritizing tasks based on urgency and importance.
  • Improved team performance with regular training sessions on safety procedures, equipment operation, and time management.
  • Streamlined documentation processes for greater accuracy in record-keeping and faster retrieval of information when needed.
  • Implemented cost-saving measures that reduced overall shipping expenses without compromising quality or timeliness of deliveries.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
  • Processed returns and updated accounts.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Reviewed paperwork to determine priorities and set schedules.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.
  • Negotiated shipping contracts and rates to establish budget friendly agreements.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Assigned tasks to team members to complete within designated time frames.
  • Trained new team members on proper and safe use of tools and equipment.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Monitored progress of tasks to provide feedback for improvement.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Enforced team adherence to safety regulations and protocols.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Truck Dispatcher

Pratt Industries Inc., USA
06.2008 - Current
  • Coordinated daily transportation schedules to optimize route efficiency and minimize delays.
  • Monitored vehicle locations using GPS tracking systems to ensure timely deliveries.
  • Communicated with drivers to resolve issues, enhancing overall operational effectiveness.
  • Maintained accurate records of shipments, providing reliable data for planning and reporting.
  • Developed and implemented dispatch protocols, improving workflow and response times.
  • Trained new dispatch staff on system usage and company procedures, fostering team competency.
  • Analyzed logistical challenges and provided strategic solutions to enhance service delivery.
  • Collaborated with management to refine policies that improved customer satisfaction ratings.
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
  • Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
  • Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
  • Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
  • Streamlined dispatch operations by implementing efficient routing and scheduling systems.
  • Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
  • Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
  • Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
  • Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
  • Supported safety initiatives within the organization, promoting a culture of awareness among drivers and dispatchers alike.
  • Delegated tasks among dispatch team members according to individual strengths, fostering a collaborative work environment that maximized productivity levels.
  • Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Scheduled and dispatched drivers to locations in [Name of Area].
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Provided training and guidance to new dispatchers.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
  • Scheduled deliveries and pickups according to customer needs.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled and organized delivery routes.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Provided customers with information on products and services.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored and tracked dispatch communication systems.
  • Utilized customer feedback to improve customer service.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Tracked and monitored vehicle performance and maintenance.
  • Monitored flow of paperwork and directed information to appropriate departments.

Truck Driver

Pratt Industries Inc., USA
06.2008 - Current
  • Operated and maintained trucks, ensuring adherence to safety protocols and regulations.
  • Planned and executed efficient delivery routes, optimizing time and fuel consumption.
  • Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
  • Managed documentation for deliveries, including bills of lading and logs of hours driven.
  • Communicated with dispatchers to report updates on deliveries and address issues promptly.
  • Trained new drivers on company policies, safety practices, and operational procedures.
  • Implemented improvements in routing processes that enhanced overall delivery efficiency.
  • Assisted in resolving customer inquiries related to delivery status and service quality.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
  • Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
  • Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
  • Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
  • Collaborated with team members to streamline processes and improve overall efficiency.
  • Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
  • Supported new drivers by sharing best practices and insights gained from experience on road.
  • Improved on-time delivery rates with meticulous planning and time management.
  • Contributed to culture of safety, participating actively in safety meetings and trainings.
  • Ensured timely delivery of goods across multiple states, contributing to consistent customer satisfaction.
  • Enhanced team morale with positive attitude and strong work ethic during long hauls.

Lift Truck Operator

Pratt Industries Inc., USA
06.2008 - Current
  • Operated lift trucks to efficiently transport materials across warehouse facility.
  • Conducted routine inspections to ensure equipment safety and compliance with operational standards.
  • Collaborated with team members to optimize workflow and minimize downtime during operations.
  • Maintained accurate inventory records using warehouse management systems for tracking and reporting.
  • Trained new operators on safety protocols, equipment handling, and operational procedures.
  • Implemented best practices for load securing to enhance safety during transportation of goods.
  • Led initiatives to streamline operations, resulting in improved efficiency and reduced material handling errors.
  • Reduced product damages by carefully maneuvering lift trucks in tight spaces and congested areas.
  • Optimized storage space utilization with strategic placement of materials on pallets and racks using a lift truck.
  • Decreased shipment processing time by efficiently staging materials for inbound/outbound shipments using a lift truck.
  • Collaborated with team members to ensure smooth workflow during shift changes, leading to increased productivity levels.
  • Upheld cleanliness standards within the warehouse environment by promptly removing debris or spilled materials that could impede safe lift truck movement.

Education

Class A C.D.L - Truck Driving

Clark State Community College
Springfield, OH
03-2002

GED -

Springfield J.V.S
Springfield, OH.
05-1983

Skills

  • Data entry
  • Data entry proficiency
  • Invoice processing
  • Customer service

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].

Languages

English
Full Professional

Timeline

Billing Clerk

Pratt Industries Inc., USA
06.2008 - Current

Load Planner

Pratt Industries Inc., USA
06.2008 - Current

Shipping and Receiving Supervisor

Pratt Industries Inc., USA
06.2008 - Current

Truck Dispatcher

Pratt Industries Inc., USA
06.2008 - Current

Truck Driver

Pratt Industries Inc., USA
06.2008 - Current

Lift Truck Operator

Pratt Industries Inc., USA
06.2008 - Current

Class A C.D.L - Truck Driving

Clark State Community College

GED -

Springfield J.V.S

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