Summary
Overview
Work History
Education
Skills
Certification
Billiards and Golf
Timeline
BusinessAnalyst

Frank Leahy

Newport,NC

Summary

Driven Assistant Manager at Panera Bread with a track record of enhancing operational efficiency and customer satisfaction. Excelled in operations management and fostering positive customer relations, achieving significant repeat business. Skilled in employee performance evaluations and training, demonstrating a keen ability to reduce costs and improve team productivity.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Assistant Manager

Panera Bread
08.2006 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed detailed plans based on broad guidance and direction.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Training Specialist

Applebee's
06.1998 - 08.2006
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

Associate of Science - Business Management

JWCC
Quincy, IL
05.2004

Skills

  • Employee Scheduling
  • Operations Management
  • Task Delegation
  • Recruiting and interviewing
  • Cost Reduction
  • Employee Performance Evaluations
  • Orientation and training
  • Customer Relations
  • Retail Operations
  • Workload Management
  • Recruitment and hiring
  • Product and service knowledge

Certification

  • ServeSafe License - Current

Billiards and Golf

I am a member of the APA since 2022 and I love to play golf in my free time.

Timeline

Assistant Manager

Panera Bread
08.2006 - Current

Training Specialist

Applebee's
06.1998 - 08.2006

Associate of Science - Business Management

JWCC

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Frank Leahy