Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
Generic

Frank Leet

Shawnee,KS

Summary

Seasoned Training Specialist with a strong track record as a learning project manager, eLearning designer, developer, and LMS administrator. Committed to overcoming challenges and motivating others to exceed workplace expectations. Proficient in current adult learning strategies and modular design techniques, enhancing software adoption in healthcare and customer service industries. Key qualifications include: Instructional Design and Delivery Virtual and in-person Facilitation Learning Tasks & Needs Analysis Strategic Learning Plan Development Learning & Resource Gap Analysis Cerner Solutions Knowledge Adult Learning Theory Blended Training Programs Project Management Team Building & Leadership Learning Management Systems Change Management eLearning and Instructor-led course Design & Development Continuous Process Improvement Client Relationship Management

Overview

22
22
years of professional experience

Work History

Training Roles Manager / Site Integrator

Deep Mile Networks
01.2023 - Current
  • Company Overview: (Defense Health Agency - Contract)
  • Deliver onsite training and support for new hires and ongoing training at military base medical facilities using Cerner Solutions
  • Administer LMS, ensuring accurate assignment of eLearning modules, role-based instructor-led courses, assessments, and remediation identification
  • Collaborate with site stakeholders, Health Informatics Implementation teams, PMO, and similar facilities to maintain a consistent learning strategy
  • Develop and maintain localized learning curriculum
  • Manage train domain access, data profiles, and updates
  • Triage end-user issues as system or education based and dispatch solutions as appropriate
  • Oversee training logistics, rosters, user role assignments, and provider credential loading
  • (Defense Health Agency - Contract)
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Learning Architect

ORACLE / CERNER, INC.
01.2003 - 01.2019
  • Managed training delivery using a blended approach including instructor-led training, eLearning, learning labs, self-paced exercises, and support for super-users/adoption coaches in support of Cerner implementations
  • Facilitated train-the-trainer, super-user, and end-user training programs for multiple Cerner solutions
  • Led learning-delivery teams to execute master learning/work plans for educational readiness in large-scale Cerner Solution implementations at commercial and federal healthcare facilities
  • Conducted strategic learning plan workshops, outlining best practices for resource planning, gap analysis, metrics, communication, and project timelines
  • Created web-enabled self-paced modules using eLearning authoring tools such as Captivate and Camtasia
  • Developed simulations and training domains/playgrounds for learning labs and virtual instructor-led classes
  • Implemented continuous improvement strategies based on lessons learned and client feedback
  • Designed and developed learning solutions applying adult learning theories and technology analysis
  • Conducted pre-training assessments to evaluate hospital personnel needs, consulting with leaders to recommend strategies for expected outcomes
  • Developed instructor-led courseware and materials including course maps, presentations, manuals, job aids, assessments, and evaluations
  • Managed all deliverables and resources for learning projects utilizing best practices and ensured project consistency through collaboration and alignment with other workstreams
  • Contributed to the creation of a cohesive online learning environment through collaboration with instructional designers and subject matter experts.
  • Conducted research on emerging trends in education technology, identifying opportunities for innovation within the organization''s existing framework.
  • Spearheaded efforts to establish partnerships with industry-leading vendors, expanding access to cutting-edge tools and resources for learners.
  • Increased learner retention by incorporating customized learning pathways in course design.

Senior Training Consultant

Leidos Health
06.2011 - 01.2014
  • Company Overview: (Formerly MaxIT Healthcare)
  • Managed and facilitated instructor-led delivery across 24 facilities implementing Cerner solutions
  • Scheduled instructor-led sessions and resources for each facility
  • Developed and managed Train-the-Trainer, Super User and End User training programs, including the development of instructor-led course materials, including course maps, presentations, manuals, job aids, assessments, and evaluations
  • Created and maintained eLearning modules using Captivate and Camtasia
  • (Formerly MaxIT Healthcare)

Client Learning Implementation Manager

Amdocs, Inc.
04.2007 - 04.2011
  • Developed and executed project plans including Training Needs Analysis, Project Standards, Templates, Learning Plan Development, and Delivery Management
  • Using eLearning authoring tools Captivate and Camtasia, created web-based training modules for various call center and customer service roles impacted by CRM and Billing systems software implementations and updates
  • Designed role-based training programs using best practices and instructional design principles
  • Developed instructor-led course materials including assessments, job aids, and practice exercises
  • Created role profiles and data requirements for train domains
  • Managed client relationships, ensuring alignment with learning strategies, goals, and objectives

Education

B.A. - College of Liberal Arts and Science

University of Kansas
Lawrence, MS

Skills

  • Instructional Design and Delivery
  • Virtual and in-person Facilitation
  • Learning Tasks & Needs Analysis
  • Strategic Learning Plan Development
  • Learning & Resource Gap Analysis
  • Cerner Solutions Knowledge
  • Adult Learning Theory
  • Blended Training Programs
  • Project Management
  • Team Building & Leadership
  • Learning Management Systems
  • Change Management
  • ELearning and Instructor-led course Design & Development
  • Continuous Process Improvement
  • Client Relationship Management

Qualifications Summary

Seasoned Training Specialist with a strong track record as a learning project manager, eLearning designer, developer, and LMS administrator. Committed to overcoming challenges and motivating others to exceed workplace expectations. Proficient in current adult learning strategies and modular design techniques, enhancing software adoption in healthcare and customer service industries., Instructional Design and Delivery, Virtual and in-person Facilitation, Learning Tasks & Needs Analysis, Strategic Learning Plan Development, Learning & Resource Gap Analysis, Cerner Solutions Knowledge, Adult Learning Theory, Blended Training Programs, Project Management, Team Building & Leadership, Learning Management Systems, Change Management, eLearning and Instructor-led course Design & Development, Continuous Process Improvement, Client Relationship Management

Timeline

Training Roles Manager / Site Integrator

Deep Mile Networks
01.2023 - Current

Senior Training Consultant

Leidos Health
06.2011 - 01.2014

Client Learning Implementation Manager

Amdocs, Inc.
04.2007 - 04.2011

Learning Architect

ORACLE / CERNER, INC.
01.2003 - 01.2019

B.A. - College of Liberal Arts and Science

University of Kansas

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Frank Leet