Frank Lemongello
Somerset
Summary
Dynamic Subrogation Specialist with proven success at Prosight Specialty Insurance, excelling in process improvement and data management. Expert in Microsoft Excel and adept at mentoring teams, I streamline operations to maximize recoveries and enhance efficiency. Recognized for analytical skills and delivering impactful presentations that drive results.
Overview
21
21
years of professional experience
Work History
Subrogation Specialist
Prosight Specialty Insurance
Morristown
01.2018 - Current
- Led creation of First Response process and streamlined to make efficient and effective; rolled out to Subrogation Unit and Claims Department
- Created data tracker for all subrogation employees to effectively track, manage and review status of all recovery cases
- Coordinated with Actuarial Management to automate and provide data to Company Executives
- Completed First Response review of Auto, Inland Marine and Credit Union claims presented to ProSight Specialty Insurance on a weekly basis
- Assigned cases to Subrogation Adjusters and assumed file case load for personal handling
- Coordinated with Subrogation and Claims units respectively to ensure ProSight interests are protected and maximum recoveries are obtained
- Handled recovery efforts on high-level cases involving fire, theft, mechanical defect and other no-liability cases
- Vendor management and process improvement re: salvage and subrogation
- Mentored and assisted peers daily
- Provided continual training - Created presentations and delivered to staff
Claim Specialist
Prosight Specialty Insurance
01.2016 - 01.2018
- Claim management and handled of large catastrophic losses including fires, hurricanes, floods, hail losses and others
- Handled specialty claims including high-maintenance cases
- Reviewed and continually challenged processes to create a streamlined, high-efficiency environment for maximum claim handling efficiency
- Guided and assisted staff with continual training and coaching as-needed
- Vendor management, contract negotiation and improved strategic relationships
Claim Examiner
Prosight Specialty Insurance
01.2014 - 01.2016
- Examined, handled and settled property damage claims within commercial markets
- Pursued subrogation/litigation on behalf of policyholders
- Evaluated and resolved litigation/subrogation in defense of policyholders
- Negotiated comparative negligence and excessive demands
Quality Assurance Specialist
Liberty Mutual Insurance Company
Somerset
01.2012 - 01.2014
- Monitored Claims phone calls to ensure Customer Service standards were upheld, and technical aspects were properly addressed
- Worked with Management and presented suggestions, ideas and areas of opportunity to maximize Claims Staff efficiency
- Completed Closed File Reviews to ensure State Guidelines were upheld and timelines for handling were being actively and aggressively completed
- Scored and provided feedback to Management on work completed by the Claims Team
- Met with Claims Staff individually on a monthly basis to go over results and provide feedback for further success
- Presented to Claims Staff, on a weekly basis, areas of opportunities and recommendations for success
Senior Claims Representative
Liberty Mutual Insurance Company
Somerset
01.2006 - 01.2012
- High Comparative/Negligence Ratio
- Handled incoming subrogation, State of NJ
- Handled incoming litigation, State of NJ
- Direct deal claim handling, Property Damage, 1st and 3rd party
Sr. Assistant / Secretary for Region – SIU
Liberty Mutual Insurance Company
Somerset
01.2005 - 01.2006
- Monthly reports delivered for territory
- Created 'user-friendly' reports and enhanced mechanisms in place
- Created 'Master Spreadsheet' for complex SIU assignments, utilized to track all medical fraud in Mid-Atlantic territory
- Assisted Regional Manager with QAR presentation preparation
- Assigned case load to SIU Investigators and tracked
Office Assistant
Liberty Mutual Insurance Company
Somerset
01.2004 - 01.2005
- Learned Insurance Basics
- Learned Claims Systems
- Delivered Mail
- Filed documents
- Phone management and transferred calls to representatives
Education
Middlesex county college -
Middlesex county college
01.2014
ISSA PERSONAL TRAINING CFT -
ISSA
01.2014
Skills
- Microsoft Excel
- Outlook
- Word
- Vision
- PowerPoint
- Customer service
- Speaking skills
- Presentation skills
- Analytical abilities
- Technical abilities
Hobbies and Interests
- Travel
- Competitive Sports
- Exercise
- Computers and Technology
- Data Analytics
- Presenting
- Personal Development
- Education
Timeline
Subrogation Specialist
Prosight Specialty Insurance
01.2018 - Current
Claim Specialist
Prosight Specialty Insurance
01.2016 - 01.2018
Claim Examiner
Prosight Specialty Insurance
01.2014 - 01.2016
Quality Assurance Specialist
Liberty Mutual Insurance Company
01.2012 - 01.2014
Senior Claims Representative
Liberty Mutual Insurance Company
01.2006 - 01.2012
Sr. Assistant / Secretary for Region – SIU
Liberty Mutual Insurance Company
01.2005 - 01.2006
Office Assistant
Liberty Mutual Insurance Company
01.2004 - 01.2005
Middlesex county college -
Middlesex county college
ISSA PERSONAL TRAINING CFT -
ISSA