Proven Operations Manager with a track record of enhancing operational efficiency at BT Transportation Group by fostering customer relationships and negotiating favorable contracts. Skilled in problem-solving and team leadership, adept at driving performance and optimizing shipping processes. Achieved significant cost reductions and improved staff training and motivation, demonstrating a strong blend of strategic planning and interpersonal skills. Seasoned Operations Manager and talented leader with 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.