Frank Lenoci

Platform Services - Digital Technology Organization

• Maintain and enhance multiple internal ServiceNow instances, ensuring optimal performance and scalability.
• Debug code, document processes, and automate solutions to improve efficiency and streamline workflows.
• Developed custom workspace components and AI agents through participation in internal hackathons, fostering innovation within the organization.

Solution Specialist | Deloitte GPS Team – ServiceNow Implementations

• Designed and deployed custom applications using UI Builder and Service Portal, optimizing the user enrollment process and significantly reducing processing time.
• Delivered ServiceNow implementations, ensuring seamless integration and enhanced system functionality.
• Collaborated on an award-winning project, earning recognition for best asset for market expansion in an internal challenge.

Software Engineer | NewRocket ServiceNow Delivery Team

• Developed and implemented solutions using ServiceNow’s Now Platform to help customers simplify and optimize their IT infrastructure.
• Assisted in multiple ServiceNow implementations across CSM, ITSM, Service Portal Development, and UI Builder/Workspace, ensuring seamless functionality and enhanced user experiences.
• Delivered meaningful, high-impact solutions that drive efficiency and innovation in enterprise IT environments.