Frank Lopez
16143 Via Media San Lorenzo ,CA
Summary
Dynamic Scheduling Manager with a proven track record at Valiant Protection Agency, excelling in schedule management and customer relations. Enhanced operational efficiency through strategic process improvements, reducing overtime costs and boosting workforce satisfaction. Bilingual with strong problem-solving skills, committed to delivering exceptional service and fostering team collaboration.
Overview
2026
2026
years of professional experience
Work History
Scheduling Manager
Valiant Protection Agency
2019 - Current
- Coordinated scheduling for security personnel, ensuring optimal coverage for client events.
- Developed and maintained scheduling systems to streamline operations and improve efficiency.
- Implemented strategic changes based on client feedback, enhancing overall service effectiveness.
- Led initiatives to refine scheduling processes, resulting in reduced overtime costs and improved workforce satisfaction.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Served as central point of contact for all outside vendors.
- Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Received and screened phone calls and emails.
Operations Manager
Valiant Protection Agency
2019 - Current
- Assisted in coordinating daily operations to enhance efficiency and workflow
- Contributed to process documentation to improve operational consistency
- Engaged with staff to identify areas for workflow improvement
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Sales Associate
Formula One Motors
2010 - 2017
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained organized sales floor, ensuring visual merchandising standards were met.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
GED - High School
Hayward High School
Hayward, CA06.2005
Skills
- Time management
- Shift planning
- Customer relations
- Documentation skills
- Team supervision
- Schedule management
- Employee scheduling
- Calendar management
- Bilingual
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management skills
- Critical thinking
- Customer service and support
- Data entry
- Schedule organization
- Scheduling
Timeline
Scheduling Manager
Valiant Protection Agency
2019 - Current
Operations Manager
Valiant Protection Agency
2019 - Current
Sales Associate
Formula One Motors
2010 - 2017
GED - High School
Hayward High School