Frank Lozano
McAllen,TX
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
18
18
years of professional experience
Work History
PEIMS Specialist
McAllen ISD
McAllen, TX
08.2013 - Current
- Manage data entry while ensuring the accuracy of information for district operations.
- Provide technical support for customers in resolving complex issues.
- Identify areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assist in developing strategies to increase efficiency and customer satisfaction levels.
- Participate in ongoing training, compliance workshops, and meetings.
- Train new employees on proper data entry techniques and procedures.
- Train and audit staff for data validation and compliance purposes.
- Resolved discrepancies between physical counts and computer-generated reports.
- Scheduling and grading specialist for support staff, teachers, and administrators.
Data Processing Clerk
McAllen Memorial High School
McAllen, TX
12.2007 - 08.2013
- Verified data accuracy and completeness against source documents.
- Performed data entry from paper, electronic files or other sources into computer system.
- Created spreadsheets using Microsoft Excel to track important information.
- Scanned documents and uploaded them onto the company's database system.
- Monitored incoming emails related to customer service issues.
- Managed filing systems, both manual and electronic, containing confidential client information.
- Developed methods for streamlining existing processes used for data entry.
- Provided support during audits by gathering required documents for review.
Testing Clerk
McAllen ISD
McAllen, TX
09.2006 - 08.2007
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Created memos, letters, emails, reports, presentations as requested by management.
- Scanned documents into digital formats ensuring accuracy of content.
Education
Bachelor of Science - Organizational Leadership
South Texas College
McAllen08-2024
Associate of Arts - Interdisciplinary Studies
South Texas College
McAllen05-2022
Skills
- Quality Assurance
- Customer Relations
- Expert in TREx
- Microsoft Office Suite
- Scheduling software
- Data management tools
- Time management
- Data entry
- Administrative tasks
- Documentation Management
- Team performance improvement
Languages
English
Native/ Bilingual
Spanish
Professional
American Sign Language
Professional
References
References available upon request.
Timeline
PEIMS Specialist
McAllen ISD
08.2013 - Current
Data Processing Clerk
McAllen Memorial High School
12.2007 - 08.2013
Testing Clerk
McAllen ISD
09.2006 - 08.2007
Bachelor of Science - Organizational Leadership
South Texas College
Associate of Arts - Interdisciplinary Studies
South Texas College
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