Frank Maccarelli
Tucson,AZ
Summary
Experience collaborating with medical professionals in all capacities. Experience working with people who have been designated as having a serious mental illness (SMI), elderly people, people with disabilities, and sick patients. Medical office experience. The ability to prioritize tasks to meet time-sensitive deadlines. Relentless in the pursuit of deadlines. Effective verbal and written communications skills with both customers and teammates. Willing to take on extra work and or tasks. Can easily adapt to changes. Team oriented; will help team with whatever is needed. Continuously displays positive outlook in all situations. Stays motivated and is positive to all coworkers.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Service Agent
American Red Cross
03.2023 - Current
- Outbound calls to blood donors to inform of the need for blood in a donor-specific local and also to schedule donors for appointments, thank donors for scheduling appointments, and remind donors of their appointments
- Also, utilized for special calling lists such as customer service inbound overflow calls.
Laser Technician
HealthTronics
03.2022 - 10.2022
- Essential Duties and Responsibilities include arrival to medical facility well before cases are scheduled to start to allow for adequate sterilization / set up of medical equipment.
- Laser safety during laser procedures.
- Following sterile aseptic technique.
- Testing of lasers prior to surgical procedures, and control of power settings throughout the procedure.
- General knowledge of laser principles.
- Disinfection of laser and foot pedals after procedure.
- Transportation of lasers and other medical equipment via company sprinter van/box truck.
- Out-of-state road trips and or air travel to help in other regions.
- Work with entire surgical team to ensure thebest possible outcome for patient.
Health Coach
Iora Primary Care
03.2021 - 11.2021
- The Health Coach is responsible for a panel of patients in collaboration with medical providers and other care team members.
- Health Coach’s primary goals center around establishing a trusting, supportive, collaborative relationship with your patients and their families while encouraging them to take control of their health. This happens by providing them the tools necessary to do so.
- Actively engaging patients and allowing patients to control the appointment and the discussions that are being held in appointments, through the health coach.
- Duties include; greeting patients and families in reception, rooming patients, establishing an agenda, gathering vitals, capturing relevant information about the patient’s health, and notating any issues that the patient would like to address in the appointment.
- Administer point-of-care testing, and perform standard age and condition-appropriate screening assessments.
- Track whether patients are up to date on preventive measures.
- Provide patient education on chronic disease management and chronic conditions.
- Communicate with patients by phone and email.
- Assist with the coordination of care such as: creating and sending referrals once signed by the provider.
- Sharing or transferring information with the patient’s internal and external care teams.
- Participate in the daily operations of a primary care practice, such as answering incoming phone calls, assisting with front desk inquiries, and ensuring general upkeep of the clinical spaces.
- Contribute to open team forums on problems and process improvements by listening, sharing input and ideas, rounding on patients, and enacting decisions and plans.
- Also performed other clinical duties like ear lavage and Injections.
- VP Blood draws for routine labs, also trained to administer injections such as influenza and pneumonia vaccines.
- Assisted clients in finding new ways to inspire healthier habits.
Phlebotomist/Operations Assistant
Iora Primary Care
03.2020 - 03.2021
- The first 6 months of employment were remote due to COVID-19 and primarily consisted of operations assistant duties.
- The remainder of my employment was a mixture of phlebotomist and operations assistant duties.
- Specific responsibilities include; welcoming patients to the practice, communicating their arrival to my fellow team, members, and managing patient visit expectations.
- Receiving incoming calls/messages and appropriately addressing or triaging phone requests including requests for appointments, form completion, and medication refills.
- Initiating outbound administrative requests, by phone and in writing, such as medical record requests and specialty appointment booking.
- Sorting and triaging of incoming mail and faxes, including scanning and appropriate e-filing.
- Supporting the patient enrollment team by asking patients if they want to refer friends and family to Iora.
- Providing information and office tours for patients interested in joining the practice.
- Assisting the clinical team manager with the management of office and medical supplies, as needed.
- Phlebotomist duties include; prepping the patient for the blood draw and performing venipuncture while following state and local guidelines, and taking the specimen per the provider's orders.
- Cleaning lab and making sure all supplies are stocked
- Order supplies if necessary.
- Completing all lab temperature monitor logs and cleaning logs.
- Place specimens outside in the secure lock box for pickup each day.
- Performed other clinical duties such as urine analysis tests and administered flu and pneumonia vaccines.
Phlebotomist
American Red Cross
11.2017 - 03.2020
- Collector of life-saving blood products given by volunteer blood donors under strict FDA and AABB guidelines.
- Trained in apheresis collection procedures such as platelet pheresis and double red blood cell separation.
- Also trained to collect whole blood and test tubes.
- Part of our duties include completing the donor's health history and physical assessment.
- Programming the apheresis machines to each donor's specifications.
- Also, preformed preventative maintenance on blood machines and other work devices.
- Packed blood, platelets, and samples for shipping
- Also quality Control testing of all devices and equipment daily to ensure proper functionality and accuracy daily.
- Assist donor with adverse reactions.
- Locating veins and performing difficult venipunctures
- Biohazard clean up
Education
High School Diploma -
Cholla High Magnet School
Tucson, AZ05.2012
Associate of Science - Surgical Technology
Brookline College - Phoenix
Tucson, AZ01.2025
Skills
- Phlebotomy
- Patient Care
- Injections
- EMR Systems
- Venipuncture
- Vital Signs
- Laboratory Technician
- Medical Records
- Aseptic Technique
- Primary Care Experience
- Medical Receptionist
- Medical Office Experience
Certification
CPR Certification
June 2021 to June 2023
BLS - American Heart Association
Timeline
Service Agent
American Red Cross
03.2023 - Current
Laser Technician
HealthTronics
03.2022 - 10.2022
Health Coach
Iora Primary Care
03.2021 - 11.2021
Phlebotomist/Operations Assistant
Iora Primary Care
03.2020 - 03.2021
Phlebotomist
American Red Cross
11.2017 - 03.2020
High School Diploma -
Cholla High Magnet School
Associate of Science - Surgical Technology
Brookline College - Phoenix
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