Frank Malloy
Ione,CA
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
14
14
years of professional experience
Work History
Base Account Manager
TPx
Sacramento, CA
09.2020 - 09.2026
- Oversaw account management and billing processes to ensure accuracy.
- Retained hundreds of accounts
- Tracked monthly sales performance to meet progressive quotas.
- Conducted regular account reviews to align services with client needs.
- Successfully retained a large number of accounts through relationship management.
- Managed client relationships to improve satisfaction and increase retention rates.
- Staying up to date on trends in the market
- Collaborated with cross-functional teams to ensure service delivery excellence.
Inside Sales
LKQ
10.2017 - 01.2020
- Handled over 200 inbound and outbound calls daily to engage potential customers
- Oversaw account management and billing operations
- Achieved monthly sales quota to drive revenue growth
- Provided retail and customer service to over 100 customers daily
- Managed vendor relations and part acquisitions to service standards
- Managed vendor relations and coordinated part acquisitions to meet service standards
Co-Owner / Lead Technician
Vanguard PC Repair
01.2013 - Current
- Managed Clienteles, Follow ups, Maintenance, and Billing
- Managed client relationships by ensuring timely follow-ups on inquiries and maintaining accurate billing records.
- Facilitated customer service interactions by addressing inquiries and resolving issues promptly.
- Performed workstation maintenance through troubleshooting and repair to ensure optimal system performance
- Followed best practices during configuration and setups
- Working knowledge of networking and ip addressing
Education
High School Diploma -
Estrellita
Galt, CA06-2009
Skills
- Thrives in fast-paced, hands-on, and high-stress environments
- Client relations
- Customer service resolution
- Proficient in Microsoft Office
- Computer hardware/software expertise
- Excellent Multitasking ability
- Adaptability to change
- Thrives in fast-paced, hands-on, and high-stress environments
- Conflict resolution
- Written and verbal communication
- Goal Oriented
- Technical Account Management
Interests
Cooking, Volunteering, Reading, Working on computers
Contact
- PHONE: 209-712-4557
- WEBSITE: https://www.linkedin.com/in/frank-malloy-a99766158/
- EMAIL: Frank.malloy@outlook.com
Timeline
Base Account Manager
TPx
09.2020 - 09.2026
Inside Sales
LKQ
10.2017 - 01.2020
Co-Owner / Lead Technician
Vanguard PC Repair
01.2013 - Current
High School Diploma -
Estrellita