Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Frank Mangrum

Summerville,SC

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

ISLG Associate

Lowes Home Improvment
Goose Creek, SC
03.2022 - Current
  • Answered customer questions and provided store information.
  • Assisted customers with selecting items and answering questions about products.
  • Trained new associates on store operations, policies, and procedures.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Helped customers locate items within the store using the inventory system.
  • Recommended, selected and located merchandise based on customer desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Fulfillment Lead

Lowes Home Improvment
Goose Creek, SC
03.2021 - 03.2022
  • Developed strategies for efficient order fulfillment processes and procedures.
  • Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
  • Provided guidance and support to team members in order to meet daily goals.
  • Collaborated with other departments to develop long-term solutions that improve customer service experience.
  • Filled orders according to defined standards using standard picking system.
  • Followed proper packaging requirements depending on order size and type.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Accepted, processed and quickly filled orders.

Cart Attendant

Lowes Home Improvment
Goose Creek, SC
03.2018 - 03.2021
  • Gathered carts from parking lot and inside store to bring to entrance of store for customer use.
  • Assisted customers with carrying out and loading heavy, bulky purchases into vehicles.
  • Checked carts for defects and wheels for malfunctions.
  • Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
  • Greeted customers and answered questions about merchandise, services, and store policies.
  • Assisted customers in locating desired items throughout the store.

Loader

Home Depot
Summerville, SC
03.2016 - 03.2018
  • Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.
  • Operated forklift, pallet jack and other equipment to perform loading tasks.
  • Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
  • Maintained a clean work area at all times by sweeping floors, wiping down surfaces.
  • Gathered carts from parking lot and inside store to bring to entrance of store for customer use.
  • Assisted customers with carrying out and loading heavy, bulky purchases into vehicles.
  • Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.

Education

High School Diploma -

Cane Bay High School
Summerville, SC
06-2016

Skills

  • Workplace Safety
  • Cash Handling
  • Customer Interaction
  • Customer Engagement
  • Attention to Detail
  • Flexible Schedule
  • POS System Operation
  • Courteous and Professional
  • Customer Service
  • Order Fulfillment
  • Forklift Operation
  • Computer Skills
  • Positive Attitude
  • Strong Work Ethic
  • Quick Learner
  • Effective Multitasking
  • Heavy Lifting
  • Picking and Packing
  • Loading and Unloading
  • Equipment Operation
  • Certified Forklift Operator

References

References available upon request.

Timeline

ISLG Associate

Lowes Home Improvment
03.2022 - Current

Fulfillment Lead

Lowes Home Improvment
03.2021 - 03.2022

Cart Attendant

Lowes Home Improvment
03.2018 - 03.2021

Loader

Home Depot
03.2016 - 03.2018

High School Diploma -

Cane Bay High School

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Frank Mangrum