Summary
Overview
Work History
Education
Skills
Timeline
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Frank Marinaro

Hopatcong, New Jersey, United States,New Jersey

Summary

Accomplished National Account Manager with a proven track record at International Paper, adept in client relationship building and national sales leadership. Excelled in expanding account portfolios and driving multi-million dollar sales through strategic presentations and data-driven decision-making. Demonstrated expertise in account management and pricing strategy, enhancing client retention and satisfaction.

Overview

38
38
years of professional experience

Work History

National Account Manager

International Paper
04.2001 - 01.2025
  • Built strong relationships with key decision-makers at the executive level within national accounts organizations.
  • Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.
  • Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
  • Expanded national account portfolio through strategic prospecting and effective sales presentations.
  • Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
  • Enhanced client retention rates by proactively addressing issues and offering exceptional customer service.
  • Identified profitable business leads and built pipeline of prospective customers.
  • Developed creative pricing structures that appealed to clients while maximizing profit margins for the company.
  • Tracked sales data to assess trends and make proactive strategy changes.
  • Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
  • Negotiated contracts for favorable terms, resulting in increased profitability and client satisfaction.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Drove sales by developing multi-million dollar contract sales.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.

Inside Sales Representative

Clifford Paper
10.2000 - 03.2001
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Inside Sales Representative

Unisource
03.1995 - 10.2000
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Customer Service Manager

Fattoross Paper Company
06.1987 - 03.1999
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Bachelor of Science - Business Administration And Management

William Paterson University of New Jersey
Wayne, NJ

Skills

  • Client relationship building
  • National sales leadership
  • Customer relationship management
  • Sales presentations
  • Data-driven decision making
  • Cold calling expertise
  • Pricing strategy
  • Account management
  • Sales pipeline development

Timeline

National Account Manager

International Paper
04.2001 - 01.2025

Inside Sales Representative

Clifford Paper
10.2000 - 03.2001

Inside Sales Representative

Unisource
03.1995 - 10.2000

Customer Service Manager

Fattoross Paper Company
06.1987 - 03.1999

Bachelor of Science - Business Administration And Management

William Paterson University of New Jersey

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Frank Marinaro