Overview
Work History
Education
Skills
Timeline
Generic

Trish Flaherty

Valhalla,NY

Overview

9
9
years of professional experience

Work History

Customer Success Manager

Mallcomm
New York, NY
06.2023 - Current
  • Manage the post-sales customer relationship from onboarding to renewal and advocating for the customer throughout their lifecycle
  • Proactively engage with customers to understand their needs, goals, and challenges in order to align relevant resources to help them achieve success with their custom application
  • Identifying potential new business opportunities and upsells
  • Support over our largest client portfolios and responsible for over $890K in ARR
  • Work closely with internal stakeholders to troubleshoot potential issues and ensure that customer objectives are being met
  • Train & enable customers on the product using the prevalent best practices in the industry. This includes developing user education such as training documents, presentations, and on-site product launches

Technical Sourcing Recruiter

Amazon Prime Video
New York, NY
06.2022 - 12.2022
  • Sourced, qualified and conducted screening interviews with candidates for Software Development roles
  • Reached out to 250+ candidates per week on recruiting platforms while maintaining a 45% response rate
  • Monitored Amazon applicant tracking system to support hiring deadlines and streamline candidate experiences
  • Created and maintained positive relationships with hiring managers and HR business partners

Customer Experience Manager

SoulCycle- Corporate Office
New York, NY
08.2019 - 05.2022
  • Oversaw Customer Experience to riders across the United States, Canada and the UK
  • Responded to daily rider correspondence via Salesforce assisting with bookings, account servicing, finance, e-commerce and studio operations while increasing client satisfaction
  • Acted as the voice of the rider within HQ departments to ensure customer satisfaction
  • Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve company wide systems
  • Trained and mentored field team members to promote productivity, accuracy and a high level of customer service in over 105 studios

Revenue Generation Manager

SoulCycle
Bronxville, NY
09.2015 - 08.2019
  • Managed and trained a staff with a strong focus of hospitality and rider retention
  • Determined business development opportunities and implemented effective strategy for rider acquisition
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Gathered and analyzed business, market and competitor information to support development of strategic marketing plan

Education

Bachelor of Science - Marketing

Sacred Heart University
Fairfield, CT

Skills

  • Customer Account Management
  • HubSpot
  • Zendesk
  • Salesforce
  • Customer Training
  • Customer Retention

Timeline

Customer Success Manager

Mallcomm
06.2023 - Current

Technical Sourcing Recruiter

Amazon Prime Video
06.2022 - 12.2022

Customer Experience Manager

SoulCycle- Corporate Office
08.2019 - 05.2022

Revenue Generation Manager

SoulCycle
09.2015 - 08.2019

Bachelor of Science - Marketing

Sacred Heart University

Similar Profiles

CREATE PROFILE
Trish Flaherty