FRANK MELILLO

• Delivered expert advice on vehicle maintenance and repair options.
• Educated customers on best practices for long-term vehicle care.
• Coordinated service appointments to optimize workflow and customer experience.
• Resolved customer complaints promptly to improve satisfaction levels.
• Maintained detailed records of customer interactions and service history.
• Collaborated with technicians to ensure precision in service delivery and repairs.
• Managed inquiries through phone, email, and in-person interactions.
• Provided accurate estimates for repair costs, labor times, and parts prices.

• Cultivated strong customer relationships to boost satisfaction levels.
• Maintained accurate records of customer interactions and transactions.
• Managed incoming calls regarding product or service orders.
• Applied problem-solving skills to resolve conflicts with dissatisfied customers.
• Engaged in team meetings to explore solutions for enhancing customer experience.
• Executed follow-up calls to confirm service satisfaction and resolve concerns.

Established a customer scheduling system, maximizing repair order count and revenue through upselling shop hours.
Maintained low employee turnover by fostering motivation and providing strong leadership support.
Monitored customer service standards to enhance customer satisfaction, loyalty, and retention.
Forecasted departmental goals and objectives for annual earnings.
Hired, trained, and developed service department staff while monitoring performance.
Controlled warranty expenditures, ensuring compliance with zone standards to prevent audits.
Cultivated positive relationships with zone representatives to facilitate operational success.

Became proficient in utilizing a modified team concept system, to maintain a high customer satisfaction index, while generating shop hours. Developed a working relationship with technicians , parts department and support staff. Collaborated with customers to discuss service needs and offer available solutions. created models for customer service standards to promote customer satisfaction, loyalty and retention.

An member of a FIVE STAR team of technical and support professionals. Installed and maintained a flow chart system to eliminate confusion and promote continuity of service staff at high volume intervals, while insuring company policies were in observance. Resolved product/policy issues.

Insured 5-Star Programs success by implementing Chryslerapos;s systems for service compliance. while in transition kept customer satisfaction and shop productive above zone standards. Created new processes and support for increasing customer service satisfaction. Achieved high sales percentage with consultative.

Utilized relationship building communication skills, to create and affirm bonds with parts, service and support staff, as well as customers.used system driven repair order tracking to more efficiently supply customers with details as to disposition of repairs. use awareness, attention to detail and integrity in day to day interactions.

Top producing Service Adviser in the lead position several years running, self driven and articulate. Strategic planner of available shop hours, while enjoying the daily challenges of a busy service drive. Happy service clients create and retain sales customers.

Used strong communication skills in conjunction with a natural desire to help and please others. Resourcefulness to anticipate and recognize customer needs, form a system to exceed management expectations