Frank Melone

- General job responsibilities

• Developed and implemented effective merchandising strategies to maximize store sales.
• Conducted daily staff meetings to review performance goals and objectives.
• Performed regular inventory audits to ensure accuracy of product counts.
• Provided exceptional customer service by responding promptly to customer inquiries and complaints.
• Developed training programs for new employees in order to increase knowledge base of store policies, procedures, and operations.
• Analyzed sales data to identify trends and make recommendations for improving profitability.
• Monitored compliance with safety regulations, company policies and legal requirements.
• Oversee all Pro, specialty, installation services, rental, and repair areas of the business.

- Pro

• Review all customer concerns for fulfillment. Pro assigned account growth, trends, and action plans around the store's Pro business daily.
• Assist PASAs in identifying the best Pro accounts to assign, helping them to drive growth with their Pros. Support PAs and PASAs in their selling efforts by providing additional selling and transactional support.

- Rental and repair

• Review monthly profits and loss statement for both store and rental. Identify ways to leverage expenses to maximize profitability in both businesses.
• Review Repair Depot weekly to review down tools, ensure non-operational tools are put down, and order parts. Verify all down HD Vehicles are reported to Element. Audit inspection tags and inspection forms for full completion and associate/customer signatures. Bridge connectivity on selling the entire projects between PASAs, Rental Associates, and Specialists.

- Specialty and Services

• Evaluate performance and take action by driving and developing selling skills and behaviors with sales associates and specialists.

• Developed customer service policies and procedures to ensure a consistent and positive experience.
• Analyzed customer feedback data to identify areas of improvement in the customer experience.
• Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.

• Developed and implemented departmental policies and procedures.
• Conducted performance reviews for staff members.
• Monitored department operations to ensure productivity standards were met.

• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

• Developed and maintained service and parts department budgets.
• Oversaw the ordering of parts, inventory control, and stock levels.
• Managed customer service satisfaction surveys for all service departments.
• Coordinated staff training programs for both new and existing technicians.
• Ensured compliance with all safety regulations in the shop environment.
• Conducted periodic performance reviews of all staff members in parts and service departments.
• Analyzed monthly financial reports to determine profitability of each department.
• Implemented procedures to streamline workflow processes throughout the shop environment.

• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Monitored service performance metrics to identify areas of improvement.
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• Created detailed reports on service activities for senior management review.
• Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
• Analyzed existing processes for potential cost savings initiatives.
• Maintained accurate records of all service requests, including resolution times and costs incurred.