Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Frank Mendoza

Buckeye,AZ

Summary

Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CNA, Float Pool

Frank's Haven
07.2018 - Current
  • Enhanced patient comfort by providing high-quality, personalized nursing care to private clients.
  • Reduced recovery time for patients through diligent monitoring and timely interventions.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans, optimizing patient outcomes.
  • Improved patient care by providing consistent and compassionate assistance in daily living activities.
  • Enhanced overall well-being of patients through assisting with personal hygiene tasks and grooming.
  • Supported patients'' mobility by safely transferring them to and from beds, wheelchairs, or other equipment.
  • Reduced fall incidents by regularly monitoring patients'' movements and implementing appropriate interventions.
  • Supported needs of 1-20 + residents under long-term care.

Server /Banquet Bartender

Rustlers Rooste
01.2019 - 01.2024
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Texas Roadhouse
04.2021 - 12.2023
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Streamlined server training process for improved employee retention and quicker onboarding.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.

Bartender

Cosina DeLaPaz
01.2017 - 04.2022
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.

Education

High School Diploma -

Independence High School
Glendale, AZ
05.2024

Associate of Science - Nursing

Maricopa Community Colleges - Glendale Community College
Glendale, AZ

Skills

  • Supply Replenishment
  • Ice replenishment
  • Glass collection
  • Facility Cleaning
  • Efficient multitasking
  • Stock Rotation
  • Fast-Paced Environment
  • Basic mixology
  • Food Running
  • Safe Food Handling
  • Order Accuracy
  • Cash Handling
  • Exceptional customer service

Certification

  • Food Handlers Card
  • CNA - Certified Nurse Assistant

Additional Information

DPS LEVEL 1 FINGERPRINT Card

AZCNA card

CPR certification


Timeline

Server

Texas Roadhouse
04.2021 - 12.2023

Server /Banquet Bartender

Rustlers Rooste
01.2019 - 01.2024

CNA, Float Pool

Frank's Haven
07.2018 - Current

Bartender

Cosina DeLaPaz
01.2017 - 04.2022

High School Diploma -

Independence High School

Associate of Science - Nursing

Maricopa Community Colleges - Glendale Community College

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Frank Mendoza