Frank Messina
Pompano Beach
Summary
Experienced in patient interaction and customer service within a pediatric dental setting. Developed strong technical skills in instrument sterilization, routine maintenance, and accurate record keeping, while enhancing organizational abilities through effective time management and multitasking. Confident in communicating with patients and families in a professional and supportive manner, contributing to an efficient and welcoming healthcare environment.
Overview
3
3
years of professional experience
Work History
Shadowing Student
Kids Healthy Smiles
05.2023 - 05.2025
- Assisted in daily operations, gaining exposure to team dynamics and workflow processes.
- Observed and documented procedures to understand best practices in the work environment.
- Engaged with staff to learn about roles and responsibilities across departments.
- Shadowed experienced professionals, enhancing knowledge of industry-specific tools and systems.
- Participated in training sessions, developing foundational skills for future contributions.
- Contributed to team meetings by providing insights gained through observation and inquiry.
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
- Connected coursework with current events, encouraging students to apply academic knowledge in real-world contexts.
- Developed understanding of safety protocols essential for maintaining workplace standards.
- Adapted quickly to changing tasks, demonstrating flexibility in a dynamic setting.
Data Entry Intern
Ital Uil
06.2022 - 08.2022
- Entered and maintained accurate data in company databases to support operational efficiency.
- Reviewed and verified data entries for consistency and accuracy to ensure quality control.
- Assisted in developing streamlined processes for data collection and entry, enhancing workflow efficiency.
- Collaborated with team members to identify areas for process improvement, contributing to overall productivity.
- Organized and categorized digital files, facilitating quick access to important information for project teams.
Education
Bachelor of Science - Biomedical Sciences
University of North Florida
Jacksonville, FL05-2027
Skills
- Observation proficiency
- Documentation skills
- Research experience
- Customer service
- Job shadowing
- Time management
- Punctual and reliable
- Visual communication
- Team collaboration
Accomplishments
- Supported pediatric patient care and interactions, helping create a comfortable environment that improved patient cooperation during visits.
- Maintained strict standards of instrument sterilization and routine maintenance, contributing to a safer and more efficient clinical workflow.
- Ensured accuracy in patient record keeping, which reduced errors and supported smoother treatment planning for dental staff.
- Assisted families with scheduling, check-ins, and inquiries, improving overall customer satisfaction and reducing wait times.
Languages
English
Native or Bilingual
Timeline
Shadowing Student
Kids Healthy Smiles
05.2023 - 05.2025
Data Entry Intern
Ital Uil
06.2022 - 08.2022
Bachelor of Science - Biomedical Sciences
University of North Florida
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