Frank Miller
Roanoke,VA
Summary
Detail-oriented, personable, and self-motivated professional looking to join the team at Elevance Health as a Customer Care Manager. With 11 years of customer service experience and two years of taking on a leadership role, I am eager to utilize my problem solving skills and effective communication to promote customer fulfillment.
Overview
11
11
years of professional experience
Work History
Site Supervisor
Roanoke County Parks & Recreation
2017.11 - Current
- Trained new team members on site policies and procedures.
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
- Implemented best practices and safe operating procedures.
Mortgage Loan Production Assistant
Freedom First Federal Credit Union
2016.08 - Current
- Monitored key dates to obtain information by deadlines.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
Personal Banker I
Freedom First Federal Credit Union
2015.03 - 2016.08
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Presented new and additional products and services to existing customers.
Teller
Freedom First Federal Credit Union
2013.09 - 2015.03
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Teller
SunTrust
2013.02 - 2013.09
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
BBA - Business Administration
Averett University
Danville, VA08.2023
Skills
- Team Supervision
- Constructive Feedback
- Site Visits
- New Staff Orientation
- Appointment Scheduling
- Customer Inquiries
- Microsoft Office
- Document Analysis
- Remote Video Conferencing
Timeline
Site Supervisor
Roanoke County Parks & Recreation
2017.11 - Current
Mortgage Loan Production Assistant
Freedom First Federal Credit Union
2016.08 - Current
Personal Banker I
Freedom First Federal Credit Union
2015.03 - 2016.08
Teller
Freedom First Federal Credit Union
2013.09 - 2015.03
Teller
SunTrust
2013.02 - 2013.09
BBA - Business Administration
Averett University
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