Frank Mondragon
Crowley,TX
Summary
Results-driven Restaurant Manager experienced in optimizing food costs and labor to exceed plans. Increased weekly sales by 15% through innovative marketing strategies while fostering strong guest and community relationships. Motivated employees to reach their full potential, demonstrating exceptional organizational and planning skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Manager
BJ's Restaurant & Brewhouse
Fort Worth, Texas
08.2018 - Current
- Managed team of 40+ employees by providing guidance, setting objectives, delegating tasks, and monitoring performance to achieve operational goals.
- Developed and implemented operational strategies that enhanced guest experience and satisfaction.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Oversaw daily operations to drive efficiency and ensure quality service delivery.
- Trained and mentored staff on best practices and company standards.
- Conducted performance evaluations to support staff development initiatives.
- Coordinated scheduling to meet staffing needs during peak hours.
- Facilitated communication between front-of-house and back-of-house teams for seamless service.
- Collaborated with kitchen team to maintain food safety and sanitation standards.
General Manager
On the Border
Arlington, USA
11.2013 - 08.2018
- Consistently achieved food cost and labor targets, optimizing budget adherence and resource allocation
- Demonstrated strong organizational skills by managing multiple tasks efficiently
- Motivated employees through effective communication and support
- Cultivated strong guest and community relationships, enhancing overall customer satisfaction and loyalty
- Improved productivity and morale by initiating systems for accountability and by instituting effective training programs.
- Trained, hired, motivated, oversaw and coordinated a Restaurant staff of 65 employees.
- Developed new business opportunities through community engagement and proactive public relations initiatives
Area Beverage Champion, Bar Manager, Kitchen Manager
Chili's Bar and Grill
Waxahachie, USA
12.2011 - 11.2013
Assistant General Manager
Applebee's
Waxahachie, USA
05.2010 - 11.2011
General Manager
What a-burger
Fort Worth, USA
10.2008 - 05.2010
General Manager
Texas Palominas Buffet
Arlington, USA
01.2005 - 01.2008
Education
Business Administration - Business Administration
Tarrant County Community college
Skills
- Food cost analysis
- Proficient in Rosnet
- Proficient in Hot schedules
- Proficient in Aloha/Menu-link
- Back office systems
- Talent Acquisition
- Leadership
- Developing team members
- Scheduling Staff
- Performance Evaluations
- Analytical skills
- Problem solving skills
- Coaching
- Mentoring
- Team Building
- Motivation
Certification
- Food Management Safety Course, 2008 - current, ServSafe, Prometrics
- Certified Food Management Proctor, 2018 - current, ServSafe Alcohol Proctor
Relevant Experience
- Improved productivity and morale by initiating systems for accountability and by instituting effective training programs.
- Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss.
- Successfully ran food and labor costs on a Quarterly and Monthly budget as well as Actual vs. Theoretical goals below 1.0% consistently every quarter.
- Personally trained team leaders, managers and kept employee morale as a priority.
- Trained, hired, motivated, oversaw and coordinated a Restaurant staff of 65 employees.
- Created new business through community involvement and active public relations programs.
- Held area contests for bar managers and have regular Area bar meetings through conference calls and presentations as the Area bar champion role at Chili's.
Timeline
Senior Manager
BJ's Restaurant & Brewhouse
08.2018 - Current
General Manager
On the Border
11.2013 - 08.2018
Area Beverage Champion, Bar Manager, Kitchen Manager
Chili's Bar and Grill
12.2011 - 11.2013
Assistant General Manager
Applebee's
05.2010 - 11.2011
General Manager
What a-burger
10.2008 - 05.2010
General Manager
Texas Palominas Buffet
01.2005 - 01.2008
Business Administration - Business Administration
Tarrant County Community college