Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Frank Moore

Murfreesboro,TN

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

22
22
years of professional experience

Work History

Operational Manager

Floor And Decor
Antioch , TN
07.2020 - Current
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Devised processes to boost long-term business success and increase profit levels.
  • Prepared annual budgets with controls to prevent overages and minimize unnecessary waste.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Investigated and resolved departmental non-conformances.
  • Increased profit by streamlining operations.
  • Partnered with vendors and suppliers to effectively manage and budget.

ASM

Lowes Home Improvement
Hermitage, TN
11.2018 - 07.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Evaluated suppliers to maintain tight cost controls and maximize business operational performance.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Operations, Merchandising, Specialty ASM, ASDS

The Home Depot
Brentwood, TN
11.2013 - 11.2018
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Worked with support teams to resolve issues with product, service or accounting areas.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Delivered customized and effective solutions to clients that met unique demands.
  • Led company-wide teams by devising effective business plans and strategies to accomplish established company vision.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
  • Maintained up-to-date on business operations as well as positive and negative impacts.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Communicated clear expectations and goals to each team member.
  • Devised processes to boost long-term business success and increase profit levels.

Department Supervisor

The Home Depot
Antioch, TN
01.2007 - 11.2013
  • Managed a team of 9 employees, delegated tasks and ensured each employee was held accountable for completed delegated tasks.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Wrote out weekly schedules to ensure proper coverage was maintained.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Identified potential shoplifters and alerted management.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.

Drug Task Force /Patrol Officer

New Orleans Police Department
New Orleans, LA
03.2000 - 08.2005
  • Investigated and reported crimes, accidents, offenses and damage to property.
  • Enforced all traffic laws and ordinances and checked speed with radar.
  • Responded immediately to calls involving automobile accidents and criminal activity.
  • Assisted in special investigations and crime prevention programs.
  • Gathered necessary information for court appearances and testified as a witness under oath in court.
  • Actively patrolled assigned areas to prevent and detect crimes.
  • Apprehended offenders and conducted interviews and interrogations.
  • Examined crimes scenes.
  • Taught task force tactics, policies and laws to recently graduated officers. 

Education

Studied Criminal Justice -

Southern University At New Orleans
New Orleans, LA
2000

High School Diploma - undefined

John F Kennedy
New Orleans, LA
1996

Skills

  • Data management
  • Team leadership
  • Interpersonal and written communication
  • Conflict resolution
  • Sales Tracking
  • Sales Promotion
  • Goal Setting

Reference

Terry Thompson 615-946-6486

Jennie Smith-Howard 504-905-7376

Timeline

Operational Manager

Floor And Decor
07.2020 - Current

ASM

Lowes Home Improvement
11.2018 - 07.2021

Operations, Merchandising, Specialty ASM, ASDS

The Home Depot
11.2013 - 11.2018

Department Supervisor

The Home Depot
01.2007 - 11.2013

Drug Task Force /Patrol Officer

New Orleans Police Department
03.2000 - 08.2005

Studied Criminal Justice -

Southern University At New Orleans

High School Diploma - undefined

John F Kennedy

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