Frank Mora
Hollywood,FL
Summary
With 8 years of sales experience, I bring a proven track record of providing excellent sales and customer care. Additionally, have gained valuable experience in account management and delivering exceptional customer service. Ultimate goal is to align myself with a company where I can leverage skills and continue to grow while making a significant impact on the company's productivity and reputation. I am seeking an environment that will push to further develop abilities while allowing to contribute to the ongoing growth and success of the organization.
Overview
8
8
years of professional experience
Work History
Account Manager, Inside Sales
American Technology Network
05.2020 - Current
- Secured new accounts by strategically pursuing leads, generating over $100k-300k in revenue monthly.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Managed accounts to retain existing relationships and grow share of business.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Increased sales revenue by consistently meeting and exceeding monthly quotas in a fast-paced inside sales environment.
- Demonstrated a deep understanding of client needs, effectively translating those into tailored solutions that deliver measurable results.
- Documented details of calls and customer interactions.
Bilingual Sales Representative
AT&T Call Center
04.2019 - 03.2020
- Increased revenue by acquiring new customers and determining needs to offer relevant products
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Boosted sales revenue by skillfully promoting diverse on AT&T Products and options
- Answered customer telephone calls promptly and in appropriate manner
- Educated customers on promotions to enhance sales
Sales Associate
Comcast Corp
01.2017 - 02.2019
- Maintained adherence 95% to all company break, lunch and protocols.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Followed latest market trends to contribute suggestions seasonal buys.
- Liaised with customers and recommended specific products and specials in alignment with individual needs, requirements and specifications.
- Developed positive customer relationships through friendly greetings and excellent service.
- Educated customers on different products and product care.
- Increased revenues by 20% within the first month as Sales supervisor.
- Supervised a staff of 12 sales agents utilizing effective communication and dynamic interpersonal skills.
- was in the LDP program in Comcast for about 5 months
Education
Bachelor of Arts - pre physical therapy
Miami Dade College
1780 W 49th St, Hialeah, FL 33012Skills
- Objection handling
- Strategic Prospecting
- Client acquisition
- Account planning
- CRM proficiency
- Territory Management
- Quick learner
- Strong client relations
- Exceptional communication skills
- Excellent work ethic
- Skilled multi-tasker
- Superior verbal and written communication skills
- Positive and friendly
- Goal-oriented
- Exceptional time management skills
- Customer service expert
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager, Inside Sales
American Technology Network
05.2020 - Current
Bilingual Sales Representative
AT&T Call Center
04.2019 - 03.2020
Sales Associate
Comcast Corp
01.2017 - 02.2019
Bachelor of Arts - pre physical therapy
Miami Dade College
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