FRANK MORALES
Dunwoody,GA
Summary
- Customer service
- Professional seeking a management role
- Skilled in establishing rapport with clients
- Self-motivated with exceptional communication and computer capabilities
- Associate
adept at working in diverse retail and customer
service environments.
- Strong attention to detail while reviewing documents, site checking and title searching.
- Motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Overview
10
10
years of professional experience
Work History
Air Conditioning Installer
Gaby Hvac
Smyrna, GA
02.2019 - 08.2019
- Utilized tools like Drill and cutters tools to complete tasks.
- Kept supplies organized and ready for use.
- Completed ground, attic and roof unit installations.
- Fabricated, hung and insulated ductwork for new installations.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
- Installed components to HVAC systems, such as expansions, air ducts, dampers and stokers.
- Communicated effectively with clients to identify problems and verify repairs corrected malfunctions.
Waitress (Part Time Job)
Mojitos Cuban American Bistro
Peachtree Corners, GA
06.2018 - 03.2019
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Paralegal/Legal Assistant
Taylor Lee & Associates LLC
Norcross, GA
01.2015 - 01.2019
- Conducted detailed client intakes and entered information into company database.
- Investigated facts and laws to determine causes of action and to prepare cases.
- Prepared legal briefs, motions, exhibits and pleadings.
- Communicated pertinent information to clients via phone, email and mail.
- Requested documentation in regard of cases.
- Follow up of cases, hearing dates and appointments regarding of respondents
- Revised schedule hearings with at least two weeks in advance.
- Scheduled appointments between attorneys and respondents to prepare them before hearings.
Purchasing Manager
Trigas C.A
Caracas, Venezuela
01.2012 - 10.2013
- Completed and mailed bills, contracts, policies, invoices and checks
- Scheduled weekly inventory pickups and deliveries with vendors.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Recommended alternative items if product was out of stock.
Store Manager
E/S Litoral C.A (Gas Station)
Maiquetia Venezuela
02.2010 - 02.2012
- Assigned employees to specific duties to best meet the needs of the store.
- Scheduled weekly inventory pickups and deliveries with vendors
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Organized store
merchandise racks by size, style and color to promote visually appealing
environment
- Recommended alternative items if product was out of stock.
- Maintained up-to-date knowledge of product and service changes.
- Fostered an environment which encouraged continual process improvements
- Trained staff on operating procedures and company services.
Furniture Mover
Rooms To Go Inc.
Atlanta - Los Angeles - Orlando
01.2019 - 03.2019
- Loaded and unloaded trucks.
- Surrounded items in cling film, padded blankets and tape to protect from damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
- Kept warehouse clean and organized to maximize team efficiency and productivity.
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
- Verified quantity and description of materials received by checking merchandise against packing list.
Education
Bachelor of Science - Advertising
Instituto de Tecnologia Venezuela
2012
Language - English as a Second Language
EF Education First / Oglethorpe University
2014
Language - English as Second Language
C.C.B School of Atlanta
2015
Skills
- Proficient in MS Office
- Analytical
- Quick Learner
- Excellent Attention to details
- Highly Dependable
- Critical Thinking
- Creative Problem solver
- Mediation Capability
- Deadline-Oriented
- Organized
Timeline
Air Conditioning Installer
Gaby Hvac
02.2019 - 08.2019
Furniture Mover
Rooms To Go Inc.
01.2019 - 03.2019
Waitress (Part Time Job)
Mojitos Cuban American Bistro
06.2018 - 03.2019
Paralegal/Legal Assistant
Taylor Lee & Associates LLC
01.2015 - 01.2019
Purchasing Manager
Trigas C.A
01.2012 - 10.2013
Store Manager
E/S Litoral C.A (Gas Station)
02.2010 - 02.2012
Bachelor of Science - Advertising
Instituto de Tecnologia Venezuela
Language - English as a Second Language
EF Education First / Oglethorpe University
Language - English as Second Language
C.C.B School of Atlanta
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