Frank Morris

General Manager

Dennys Restaurant

02.2009 - 11.2023

Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Carefully interviewed, selected, trained, and supervised staff.
Set clear expectations and created positive working environment for employees.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Correctly calculated inventory and ordered appropriate supplies.
Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Purchased adequate quantities of food, beverages, equipment, and supplies.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Maintained facility and grounds to present positive image.
Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Reconciled cash and credit card transactions to maintain accurate records.
Led and directed team members on effective methods, operations, and procedures.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Assisted in development and implementation of new menus to offer variety and options to customers.
Motivated staff to perform at peak efficiency and quality.
Managed staff schedules and maintained adequate coverage for all shifts.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Summary

Overview

Work History

General Manager

Education

High School Diploma -

Skills

Timeline

General Manager

High School Diploma -

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