FRANK MOURTOS
Grosse Pointe Woods,MI
Summary
I’m a customer-centric, hands-on operations leader who thrives on building teams, solving problems, and creating environments where people and processes can thrive. With 20+ years of experience in multi-site management, P&L responsibility, and capital project oversight, I bring a grounded, strategic approach to operational excellence. Certified in fraud prevention, security, and forensic interviewing, I’m passionate about delivering results through trust, collaboration, and continuous improvement. Extensive background in hospitality, catering, and food service operations, bringing highly transferable skills in retail compliance, food and beverage management, vendor negotiations, team leadership, and customer satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director of Operations & Auxiliary Revenue
University Liggett School
05.2022 - Current
- Lead operational and facilities strategy across cross-functional teams and third-party programs, overseeing internal functions, partnerships, and major event logistics. Coordinate recurring and large-scale campus events—including internal meetings, student programs, facility rentals, and high-profile functions—in collaboration with departments and external partners.
- Direct full P&L for auxiliary services including summer camps, event rentals, and athletic facilities—managing budgets ranging from $1.5 million to $75 million. Oversee facilities and operations budgets, and contribute to long-range capital planning efforts. Increased operational income through strategic pricing and scheduling optimization.
- Built and implemented onboarding, training, and succession tools that improved team integration, reduced turnover risk, and supported talent pipeline development. Supervise an average of 7 direct reports, fostering growth and accountability across operational teams.
- Planned, project managed, and led campus-wide capital improvements—including STEM lab construction, auditorium A/C replacement, and water main upgrades—with minimal disruption to operations and learning environments.
- Developed structured project evaluation and proposal frameworks used by the school’s leadership team to assess ROI and alignment with strategic goals.
- Maintain and strengthen vendor partnerships across maintenance, utilities, and event support; troubleshoot escalations and explore new service opportunities for quality and cost gains. Negotiated vendor contracts and utility service audits, delivering $30K+ in savings and up to $13K in refunds, while supporting compliance and operational excellence.
- Oversee space moves, technology upgrades, and team transitions while conducting regular on-site evaluations to ensure progress, accountability, and issue resolution. Known as a hands-on leader who builds trust and clarity across cross-functional departments—whether resolving a facilities issue or driving revenue growth.
- Project managed EV charging infrastructure research and led integration planning, contributing to future implementation through the campus master planning process. Applied findings and recommendations as a strategic contributor on the master plan committee, supporting long-term STEM and sustainability goals.
Senior Account Project Manager
Brines Refrigeration Heating & Cooling
03.2022 - 05.2022
- Directed HVAC/refrigeration installations and customer support for commercial clients across southeast Michigan.
- Maintained high satisfaction through transparent communication, milestone planning, and issue resolution.
Operations Manager
Emser Tile & Natural Stone
03.2020 - 02.2022
- Oversaw safety, logistics, inventory, and staff leadership for a high-volume tile and stone distribution center.
- Identified and executed cost-saving improvements in procurement, workflow, and shipping.
- Reviewed inventory allocation and implemented process improvements to control damaged/expired product.
Station Operations Manager
Amazon Logistics (AMZL)
09.2019 - 03.2020
- Directed 24/7 last-mile logistics and environmental safety across all shift operations.
- Led site safety, staffing, and volume forecasting for one of the region’s busiest AMZL stations.
National Operations & Loss Prevention Manager
Wireless Vision, LLC (T-Mobile)
06.2012 - 09.2019
- Managed day-to-day field operations across 660 retail stores in 28 states, collaborating closely with senior leadership to ensure consistency, efficiency, and performance.
- Reduced shrink from $1.9M to $250K through targeted loss prevention initiatives, training, and internal audits.
- Collaborated with leadership on pricing strategies and GP analysis to drive margin improvements.
- Led post-acquisition onboarding and integration of retail locations into corporate processes and platforms.
- Designed and deployed store scorecards, KPI tracking, and performance audit tools still in use today.
- Conducted in-person field visits to support site managers, coach teams, and drive compliance.
Audit Consultant
Data Tech Café, Inc.
06.2011 - 06.2012
- Audited 143 multi-state wireless locations for operational and regulatory compliance.
- Identified risk areas and implemented best practices to improve oversight and accountability.
General Manager
Hawthorne Valley Country Club
01.1997 - 06.2011
- Oversaw food/beverage, grocery, events, golf, and retail operations.
- Ensured compliance with local, state, and federal regulations including labeling, sanitation, liquor licensing, and labor laws.
- Implemented pricing strategy and negotiated vendor terms, achieving 15% reduction in food cost and 20% reduction in labor cost.
- Supervised front-of-house, kitchen, retail, and event staff; introduced customer service training protocols that increased member satisfaction. Applied rigorous food safety, labeling, and inventory practices aligned with retail standards, contributing to efficient daily operations and compliance readiness.
- Maintained safe work environments and enforced safety and compliance standards across multiple departments.
Education
Bachelor of Science - Criminal Justice
Wayne State University
Detroit, MISkills
- Multi-Unit Operations
- Food & Beverage Oversight
- Retail Loss Prevention
- Facilities Management
- Safety & Compliance
- Capital Project Leadership
- Team Leadership & Training
- Inventory Controls
- Vendor & Contract Management
- Customer Experience
- Budgeting & P&L Management
- Strategic Planning
- Health & Labor Compliance
- Product Pricing & GP Analysis
- Weights & Measures
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvement
- Process improvements
- Quality assurance
- Cost control
- Leadership training
- Workforce planning
- Performance analysis
- Schedule oversight
- Risk mitigation
- Capital spending
- Retail build outs
- Resource allocation
- Operations management
Certification
- Wicklander-Zulawski: Advanced Interrogation Techniques
- Certified Fraud Examiner (CFE), ACFE
- Certified Forensic Interviewer, IAI
- Certified Protection Professional, ASIS International
- ServSafe Food Protection Manager, Renewal in Progress
Websites
Affiliations
- Greek Orthodox Youth of America
- Assumption Greek Orthodox Church
Leadership Philosophy
Lead with integrity, empower teams, and deliver excellence through operational clarity and continuous improvement.
Languages
Greek
Full Professional
Timeline
Director of Operations & Auxiliary Revenue
University Liggett School
05.2022 - Current
Senior Account Project Manager
Brines Refrigeration Heating & Cooling
03.2022 - 05.2022
Operations Manager
Emser Tile & Natural Stone
03.2020 - 02.2022
Station Operations Manager
Amazon Logistics (AMZL)
09.2019 - 03.2020
National Operations & Loss Prevention Manager
Wireless Vision, LLC (T-Mobile)
06.2012 - 09.2019
Audit Consultant
Data Tech Café, Inc.
06.2011 - 06.2012
General Manager
Hawthorne Valley Country Club
01.1997 - 06.2011
Bachelor of Science - Criminal Justice
Wayne State University
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