Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frank Mullane

Poughkeepsie

Summary

Dynamic and dedicated customer service professional with proven success at Stop and Shop Supermarket. Skilled in problem-solving and cash handling, I excelled in enhancing customer satisfaction and loyalty through empathetic conflict resolution. Known for multitasking effectively in high-pressure environments, I consistently delivered exceptional service and fostered strong team collaboration.

Overview

2
2
years of professional experience

Work History

Sales Associate

Pool Guys
03.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Front End Associate

Stop and Shop Supermarket
01.2023 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Assisted in training new hires, sharing knowledge and best practices for front end operations.
  • Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
  • Boosted customer loyalty, remembering regular customers' names and preferences.
  • Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
  • Improved team morale and efficiency with regular communication and feedback sessions.

Customer Service Representative

Stop and Shop Supermarket
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Arlington High School
Lagrangeville
06.2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Store opening and closing
  • POS system operation

Timeline

Sales Associate

Pool Guys
03.2025 - Current

Front End Associate

Stop and Shop Supermarket
01.2023 - Current

Customer Service Representative

Stop and Shop Supermarket
01.2023 - Current

Arlington High School

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