Frank Munoz
Dacono,CO
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
17
17
years of professional experience
Work History
Custodian
CU Boulder
12.2023 - 05.2024
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Shift Supervisor
Goodwill Colorado
04.2018 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shipping and Receiving Clerk
Oem Computer Parts
03.2007 - 02.2016
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Frederick High
Frederick, CO05.1984
Skills
- Key Performance Indicators (KPIs)
- Staff Scheduling
- Continuous Improvements
- Station Preparation
- Managing Operations and Efficiency
- Business Operations
- Sanitation Regulations
- Customer Relations
Timeline
Custodian
CU Boulder
12.2023 - 05.2024
Shift Supervisor
Goodwill Colorado
04.2018 - 09.2023
Shipping and Receiving Clerk
Oem Computer Parts
03.2007 - 02.2016
High School Diploma -
Frederick High
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