Frank Nedoroscik
Schenectady
Summary
Dynamic security professional with extensive experience at Ellis Hospital, excelling in emergency response and conflict resolution. Proven ability to enhance safety through effective access control and detailed incident reporting. Recognized for cultivating strong relationships with team members and maintaining composure in high-pressure situations, ensuring optimal outcomes during crises.
Overview
9
9
years of professional experience
Work History
Security Officer
Ellis Hospital
07.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Process intakes for psychiatric patients from the Emergency Department.
- Respond to all codes and crisis situations.
- Complete monthly emergency system checks.
- Complies with HIPAA rules and regulations.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Radio Dispatcher
Department Of Environmental Conservation
12.2022 - 07.2023
- Prioritized incoming calls based on urgency, allocating resources for optimal outcomes.
- Trained new dispatchers on protocols, software, and best practices for effective performance.
- Coordinated resources during natural disasters, collaborating with multiple agencies for efficient response.
- Monitored emergency frequencies and relayed critical information to enhance safety levels.
- Provided effective coordination among first responders, supervisors, and agencies during incidents.
- Demonstrated multitasking by managing various radio frequencies without compromising communication quality.
- Cultivated strong relationships with field units to build trust in high-pressure situations.
- Maintained composure during crises, ensuring clear communication for team collaboration.
Security Officer/Dispatcher
Ellis Hospital
03.2018 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
Food Service Worker
Market Bistro
10.2016 - 03.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
High School Diploma -
Cohoes High School
Cohoes, NY06-2012
Skills
- Report writing and incident reporting
- Security and access control
- CCTV monitoring
- Detail orientation
- Emergency response and conflict resolution
- Attention to detail
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Schedule management
- Dispatching field personnel
Timeline
Security Officer
Ellis Hospital
07.2023 - Current
Radio Dispatcher
Department Of Environmental Conservation
12.2022 - 07.2023
Security Officer/Dispatcher
Ellis Hospital
03.2018 - 12.2022
Food Service Worker
Market Bistro
10.2016 - 03.2018
High School Diploma -
Cohoes High School
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