Frank Neuhauser
Las Vegas,NV
Summary
Successful Security Officer/Operations Lead for over 4 years. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Also has background and knowledge in Computers and Technology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer/Dispatcher/Surveillance Operator
MGM Resorts International
06.2018 - 05.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Quality Analyst
Performance Driven Workforce
08.2017 - 09.2018
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Kept inspection journals and daily summary logs as required.
- Participated in weekly meetings with IT department.
Security Officer/Report Writer
Boyd Gaming Corporation
12.2017 - 07.2018
- Effectively communicated pertinent information to guests, employees, visitors, and patrons
- Enforced security regulations
- Documented reports of suspicious activity
- Recruited personnel
- Provided escorts for High Level Executives/Celebrities , when appropriate
- Dispatched and Lead a shift of up to 75 people
- Conducted surveillance reviews/audits
- Worked in partnership with local and federal law enforcement agencies
- Managed emergency calls/radio traffic/surveillance footage for large scale events
- Licensed professional security officer for 4 years
- Monitored 4 buildings
- Wrote logs and incident reports
- Monitored entrance and exit doors and access gates
- Monitored and authorized entrance and departure of guests, employees, visitors and patrons
- Followed all security and safety regulations
- Effectively recommended appropriate action during emergency situations
- Communicated with Security Personnel/Law Enforcement/Emergency Medical Response through radios, phones, computers, etc, This job had a number of duties to include being in a high capacity environment at all times
- Casino duties through guest services
- Promptly responded to all security violations and emergency calls
- Verified guest and vendor identifications at each entry
- Conducted periodic security audits
- Followed Boyd Gaming Corporation standard duties and procedures
Data Entry/Computer Technician
Kickback
06.2016 - 03.2017
- Leveraged data and insights to support recommendations or overcome customer objections.
- Increased customer retention and renewal growth by revitalizing existing business in segment.
- Met and exceeded KPIs through lead conversions and prospecting activities.
- Identified knowledge gaps within team, developing fulfillment plan.
- Held daily check-ins with team members to set objectives and monitor progress.
- Researched market trends to remain current with industry and competitor information.
- Advised dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
- Monitored customer preferences to determine focus of sales efforts.
- Calculated design specifications and cost, material and resource estimates and prepared project schedules and budgets
- Replaced defective components and parts, used hand tools and precision instruments.
- Integrated software and hardware components, used computer, microprocessor and control architecture.
- Modified, maintained and repair electronics equipment and systems to ensure proper functioning.
- This job required:
- Safely lift, load, unload and transport baggage, mail and cargo from aircraft to airport
- Maintain on-time connections by guiding aircraft to and from gate positions
- Protect baggage and other equipment from damage, loss and weather conditions
- Drive and operate ground equipment, such as tugs, cargo carts, service trucks and belt loaders
- Assist with record keeping and documentation to ensure correct routing of baggage
- Adhere to safety guidelines and maintain safe working conditions for yourself and others
- Communicate with managers and lead agents to manage daily schedules
- Report equipment problems and breakdowns to facilitate fast repairs
- Supported secure databases with confidential information to prevent privacy breaches.
- Reviewed and analyzed product history as necessary to determine economical repair feasibility and reliability
- Created training materials and procedures to maintain optimal functionality.
- Determined equipment necessary for computer repairs after testing systems.
- Performed preventative maintenance to achieve ideal technological operations.
- Repaired network equipment and software, maintaining computer and network equipment in safe and functional operating condition
- Inspected and diagnosed issues with equipment to determine appropriate solutions.
- Consulted with other technicians on major hardware and software issues to find solutions.
Education
Some College - Criminal Justice
College of Southern Nevada
Las Vegas, NevadaCybersecurity & Information Assurance
Western Governors University
Salt Lake City, Utah07.2024
Skills
- Computer networking
- Stocking
- Organizational Skills
- Customer Service
- Word
- Law Enforcement
- Guest Services
- CCTV
- Surveillance
- Conflict Management
- Loss Prevention
- Writing Skills
- Interviewing
- Technical Support (3 years)
- Computer Skills (6 years)
- Computer Operation (6 years)
- Management
- Typing
- Cash Handling
- Delivery Driver Experience
- Recruiting
- Leadership
- Time Management
- English
- Troubleshooting
- Store Management Experience
- Pricing
- Sales
- Supervising experience
- Intelligence experience
- Microsoft Powerpoint
- Inventory control
- Help desk
- Human resources
- Information security
- Sales management
- Technology management (5 years)
- Data analysis skills (3 years)
- Operating systems
- Software troubleshooting
- Network support
- Microsoft Windows Server
- Construction (1 year)
- Linux
- DNS
- Surveillance (4 years)
- Dispatching (4 years)
- Emergency management (6 years)
- EMT experience (8 years)
- Radio Operator (6 years)
- Typing (10 years)
- Automotive service (3 years)
- Research
- IOS (2 years)
- Computer hardware (6 years)
- Computer Troubleshooting (6 years)
- Customer Satisfaction
- Circuit Board Updating
- Microsoft Office
- Web Applications
- Troubleshooting and Diagnostics
- Software Application Testing
- Hardware Replacement
- Equipment Configuration
- Crisis Intervention Training
- Conflict De-Escalation
- Computer Configurations
- Memory Installation
- Electrical Component Replacement
- Customer Relations
- Verbal and Written Communication
- Risk Mitigation
- Complex Problem-Solving
- Threat Detection
- Data Encryption
- TCP/IP
Certification
First Aid
CPR/AED
Gaming License
Alcohol Awareness Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Security Officer/Dispatcher/Surveillance Operator
MGM Resorts International
06.2018 - 05.2022
Security Officer/Report Writer
Boyd Gaming Corporation
12.2017 - 07.2018
Quality Analyst
Performance Driven Workforce
08.2017 - 09.2018
Data Entry/Computer Technician
Kickback
06.2016 - 03.2017
Some College - Criminal Justice
College of Southern Nevada
Cybersecurity & Information Assurance
Western Governors University
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