Frank Ogwoka
Arlington
Summary
Dynamic customer service professional skilled in gathering feedback and implementing improvements. Known for strong communication and problem-solving abilities, ensuring effective complaint resolution and customer engagement.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Delta Dental Insurance
Grand Prairie
10.2018 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
Avantivex Solutions
Tulsa
02.2012 - 10.2018
- Assisted customers with inquiries and product information effectively.
- Resolved customer complaints through active listening and problem-solving skills.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Conducted follow-ups with customers to ensure satisfaction with services rendered.
- Implemented feedback systems to gather insights for service improvement initiatives.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Information Technology
TCC Southeast Campus
Arlington, TX08-2012
Skills
- Empathy and patience
- Adaptive team player
- Call center procedures
- Data entry
- Data collection
- Live chat support
- Problem-solving
- Microsoft office expertise
- Active listening
- Dispute resolution
- Account updating
- Call management
Languages
English
Professional
Swahili
Professional
Timeline
Customer Service Representative
Delta Dental Insurance
10.2018 - Current
Customer Service Representative
Avantivex Solutions
02.2012 - 10.2018
Associate of Arts - Information Technology
TCC Southeast Campus
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