Frank Oliver
New Bedford,Massachusetts
Summary
Dedicated Restaurant General Manager able to serve over 100 customers per shift. Experienced in staff management and daily operations. Strong interpersonal and multitasking skills developed in fast-paced environments. Brings a friendly nature with over seven years in customer service and management, excelling in staff development and training meeting high thresholds for critical quality standards.
Overview
10
10
years of professional experience
Work History
Restaurant General Manager
Taco Bell
Fairhaven, MA
07.2015 - Current
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Motivated and led team members to work together to achieve targets.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting customer relationships.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Manager
Pizza Hut
North Dartmouth, MA
09.2019 - 03.2020
- Upheld company standards and compliance requirements for operations.
- Helped employees accomplish tasks during peak periods.
- Managed daily cash intake by counting out registers and tabulating profits.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Documented receipts, employee hours and inventory movement.
- Delegated work to staff, setting priorities and goals.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Monitored actions of staff and customers to uphold health and safety standards.
Store Manager
Metro PCSInc
Hyannis, MA
01.2015 - 01.2016
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
New Bedford High School
New Bedford, MA06.2014
Skills
- Training and Development Skill
- Business Operations Background
- Business Development
- Team Leadership Strength
- Quality Assurance
- Recruitment and Hiring
- Customer Service Management
- Hiring and Onboarding
- Originality and Creativity
- Staff Development
- Sales Tracking
- Staff Scheduling
- Employee Motivation
- Problem Anticipation and Resolution
Timeline
Manager
Pizza Hut
09.2019 - 03.2020
Restaurant General Manager
Taco Bell
07.2015 - Current
Store Manager
Metro PCSInc
01.2015 - 01.2016
High School Diploma -
New Bedford High School
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