Frank Ortiz
St. Cloud,FL
Summary
Dynamic Loss Prevention Officer with a proven track record at Universal Orlando Resorts, excelling in theft detection and incident reporting. Skilled in team building and staff training, I enhanced employee compliance and mentored new hires, fostering a culture of accountability and professional growth. Committed to driving operational excellence through effective decision-making and conflict resolution.
Overview
5
5
years of professional experience
Work History
Loss Prevention Officer
Universal Orlando Resorts
Orlando, FL
09.2022 - Current
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Team Captain of Entrance Operations
Universal Orlando Resorts
Orlando, FL
07.2021 - 09.2022
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Ensured smooth operations by maintaining open lines of communication between team members and upper management.
Warehouse Associate Ambassador and Trainer
Amazon Fulfillment
Orlando, FL
08.2020 - 07.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted team with operational policies and procedures to drive services.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Education
Associate of Science - Criminal Justice
Valencia College
Orlando, FL12-2026
Skills
- Theft detection
- Incident reporting
- Team building
- Staff training
- Decision-making
- Conflict resolution
Timeline
Loss Prevention Officer
Universal Orlando Resorts
09.2022 - Current
Team Captain of Entrance Operations
Universal Orlando Resorts
07.2021 - 09.2022
Warehouse Associate Ambassador and Trainer
Amazon Fulfillment
08.2020 - 07.2021
Associate of Science - Criminal Justice
Valencia College