Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frank Ortiz

St. Cloud,FL

Summary

Dynamic Loss Prevention Officer with a proven track record at Universal Orlando Resorts, excelling in theft detection and incident reporting. Skilled in team building and staff training, I enhanced employee compliance and mentored new hires, fostering a culture of accountability and professional growth. Committed to driving operational excellence through effective decision-making and conflict resolution.

Overview

5
5
years of professional experience

Work History

Loss Prevention Officer

Universal Orlando Resorts
09.2022 - Current
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Team Captain of Entrance Operations

Universal Orlando Resorts
07.2021 - 09.2022
  • Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
  • Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
  • Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
  • Enhanced team performance by implementing effective communication and collaboration strategies.
  • Ensured smooth operations by maintaining open lines of communication between team members and upper management.

Warehouse Associate Ambassador and Trainer

Amazon Fulfillment
08.2020 - 07.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Assisted team with operational policies and procedures to drive services.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Education

Associate of Science - Criminal Justice

Valencia College
Orlando, FL
12-2026

Skills

  • Theft detection
  • Incident reporting
  • Team building
  • Staff training
  • Decision-making
  • Conflict resolution

Timeline

Loss Prevention Officer

Universal Orlando Resorts
09.2022 - Current

Team Captain of Entrance Operations

Universal Orlando Resorts
07.2021 - 09.2022

Warehouse Associate Ambassador and Trainer

Amazon Fulfillment
08.2020 - 07.2021

Associate of Science - Criminal Justice

Valencia College

Similar Profiles

CREATE PROFILE