Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Frank Owens

Fredericksburg,VA

Summary

Hardworking and enthusiastic professional that will pursue opportunities for growth. Offers strong administrative, relationship-building and problem-solving abilities. Excellent record of punctuality with a strong work ethic.

Overview

17
17
years of professional experience

Work History

Driver

UBER/LYFT
08.2014 - 05.2023
  • Driver responsibilities include strong customer communication, punctuality, and courteousness attending phone calls
  • Responding to passengers in friendly manner, picking up passengers from location
  • Cleaned and maintained vehicle and planned each route based on road and traffic condition
  • Also carry out vehicle maintenance checks and interact with clients with best customer service and professionalism.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Property Manager/Special Police Officer

HOMELAND SECURTY AGENCY
05.2011 - 04.2014
  • Responsible for managing a multi- million-dollar property, I prepared and implemented all administrative paperwork in accurate evaluation, time sheets, change of status sheets etc
  • Maintained company procedures with- in company guidelines to ensure orderly, efficient workflow for all day-to-day property operations
  • Disburse information to issue notices (i.e., bad weather, emergency, damage, suspicious characters etc.) to all store managers on the property
  • Responsible for Enforcing the law on private property, as a commission police officer.
  • Monitored criminal activity in community to identify suspicious activity.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Recorded facts to prepare reports documenting incidents and activities.

SERVICES CASE MANAGER

FAMILY
08.2010 - 05.2011
  • OTHERS MIGHT EAT (2yr Transition Program)
  • Primarily I service homeless families with supportive services, empowered them to envision and achieve sustainable independence which includes attainable housing, family stability, and economic security
  • I conducted a face-to-face case management meeting with the homeless families at least twice a month or as needed to develop goals to enrich social, academic and career outcomes
  • Also provided referrals to internal/external community partner to meet additional needs of families are applicable
  • Provided resources for job readiness, mental health and legal advice
  • Conduct school visits and supported parents in building- educational bridge with school officials.
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
  • Coordinated with social, public and welfare agencies to obtain and provide client information.
  • Visited homes and agencies to provide support and case management services to clients.
  • Disposed of personal biases and remained open and empathetic when designing client service plans.
  • Identified community resources to support clients.

FAMILY SERVICE WORKER

So Others Ight East (nonprofit Agency)
04.2006 - 07.2010
  • FAR SOUTHEAST FAMILY STRENGTHENING COLLABORATIVE
  • Barry Farms Family Support Center/New Communities initiative
  • Actively participated as a team member providing impute, following program protocol, maintaining staff and client confidentiality and being of assistance in the day-to-day implementation of the program
  • Conduct home visits to assess, observe and address child and family interactions, needs, risk, safety, security, and to document all contacts into effort to outcome systems
  • Facilitated Family Team Meeting (FTM) to identify needs and concern of the family to create achievable goals and assist with resources to obtain family goals
  • I created the Golden Youth program focusing on assisting and helping in shaping the dreams/goals, family, self, values & morals and show youth examples of Healthy living for the youth in Barry farms from the ages 7-12
  • Youth After Care (Foster Care)
  • Responsible for maintaining case 30 caseloads providing community base support network for young adults leaving the child welfare system
  • Also coordinate the transition and referral process with Child and Family Services
  • To produce weekly /monthly reports
  • Facilitated and collaborated emancipation meeting to ensure that clients goals, objectives and ensure next steps are documented with-in program protocols
  • Fatherhood Empowering Education and Development
  • Primarily service custodial/non-custodial fathers and families
  • Facilitated a 13-week parenting course called Quenching the Fathers Thirst, design to equip men to become more engage in the lives of their children
  • Ensured that each client receives appropriate assistance by providing accurate and complete information about the extent and nature of available services and by helping the client decide which services will best meet his needs.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Documented data and completed accurate updates to case records.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.

Education

High School Diploma - General Studies

Mckinley Technology High School
Washington, DC
06.1990

Skills

  • Extensive training in social enhancement field of youth development,
  • Psychiatric Life Skills Instructor
  • Thirteen years of Counseling families, Outreach Specialist, as Instructor Advancing Development, and empowering program participants
  • Supervised ex-offenders helping them become law abiding citizens productive members of their community

Skills

  • Problem Solver
  • Customer Service
  • Transportation Solution Provider
  • Service Standard Compliance
  • Issue and Complaint Resolution
  • Training and Development
  • Security Operations Experience
  • Mental Health Assessments
  • Conduct Monitoring
  • Individual Counseling

Accomplishments

  • Va
  • Food Handler License
  • Va
  • Alcohol Seller/Server
  • Child & Infant CPR
  • HIPAA
  • Critical Conflict & Non-Coercive
  • Approaches to conflict Mgmt
  • Financial Literacy
  • Critical Time Intervention
  • Suicide Risk Assessment & Prevention Cultural Competency
  • Quenching the Father Thirst
  • HIV101 Education Series
  • Family Development Training
  • Quenching the Father Thirst
  • ARISE-Life Skills Instructor Certificate
  • DC Best Advancing Youth Development
  • Community Justus Advisory Networks (CSOSA)
  • Certificate of Appreciation DC Superior Court

Timeline

Driver

UBER/LYFT
08.2014 - 05.2023

Property Manager/Special Police Officer

HOMELAND SECURTY AGENCY
05.2011 - 04.2014

SERVICES CASE MANAGER

FAMILY
08.2010 - 05.2011

FAMILY SERVICE WORKER

So Others Ight East (nonprofit Agency)
04.2006 - 07.2010

High School Diploma - General Studies

Mckinley Technology High School

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Frank Owens