Frank Palombi
Braselton,GA
Summary
Driven Store Manager providing more than two decades of expertise to guide and direct retail stores across multiple locations. Successful background enhancing and uplifting the Starbucks Experience. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Store Manager
Starbucks Coffee Company
Braselton, GA
01.2019 - Current
- Requested by District Manager to develop action plans for underperforming stores by identifying opportunities & leveraging the SM approach. Resulting in a connection score increase of 22 points in five weks.
- Developed multi-unit plan for cash variances, impacting the districts controllable contribution by $4K YTD.
- Multiple district District Manager proxy assignments/multi-unit manager assignments. Leading with empathy to reduce labor overages by 2.5% in one week.
- Built powerful relationships with licensed leaders by attending PSWD. Creating space to consult across company boundaries assisting LS District Manager's with NSO, planning period visits and 2024 Barista Championships.
- Manages a pipeline of talent through recruiting, training and teaching. Developing 4 barista's to supervisors & 3 Assistant Store Manager to Store Manager.
- Collaboration across brands influencing Sr. leaders at Starbucks newest licensee, Paradise.
- Co- Lead two new Licensed store openings, simultaneously maintaining store results. 52 week avg. connection at 45 & operations at 71.
- Leveraging both Store Manager & District Manager approach as a peer mentor, growing peer capabilities through consulting and influence.
- Preformed two NSO company operated while also leading my peer group in KPIs.
Store Manager
Starbucks Coffee Company
Texas, January 2015 – January 2019
01.2015 - 01.2019
- Closed existing café store, while opening ground up new store build. Worked with city permitting team, construction team, land acquisition to ensure timely open.
- Launch Starbucks Evening’s program/ended Starbucks Evening program.
- Monitored Partner performance through shoulder to shoulder work while identifying opportunities for growth, comping double digits 3+years.
- District Community lead, serving our elderly community as well as working to help those with disabilities.
- Assisted DM in helping grow SM capabilities from owning to advising. Elevating district scores by as much as 10% in connection.
- Worked closely with Facilities Service Manager to ensure district portfolio was complying with Food Safety Audits as well as scheduled preventive maintainience.
Store Manager
Starbucks Coffee Company
Illinois, September 2002- January 2015
09.2002 - 01.2015
- Ran store closure/re-opening through a renovation, one of four double drive thru concepts in the nation. Providing double digit comps 3+yrs.
- Created photo menus for pastries increasing food growth YOY by 20%.
- Peer leader, Impacted district portfolio through shoulder to shoulder work surrounding out the window times. From an average of 50 seconds to 39.
- Scored 100% on QASA Audit across two stores while dual managing.
Education
B.A. Organizational Leadership - Organizational Leadership
Arizona State University
Tempe, AZ12-2023
Associate of Applied Science - Criminal Justice
Waubonsee Community College
Sugar Grove, IL01-2006
Skills
- Advising and Consulting
- Building Relationships
- Driving Results
- Teaching and Training
- Inspiring Commitment
- Leadership Development
- Thriving under Ambiguity
- Planning and Prioritizing
Accomplishments
- Deans list Fall 2023, GPA Greater than 3.5%
- Community champion for Q2 FY22 for Southeast Region 9
- Recognized by Gwinnett County Sheriff’s department for community involvement.
- Completion of FY21 Advanced Development Program.
- Nominated as Manager Of the Quarter for FY20 Q2.
Affiliations
- Supported Licensed with complex new store opening (NSO) at ATL international airport Jan, 2024. Overcoming adversity through peak season, constructions delays and employee badging.
- Supported RVPs and Regional Directors with planning and photography for Atlanta’s “All in Event”. Impacting over 400 families with over 800 in attendance, leading to a National event 2024.
- Supported Licensed/Kroger new flag ship store opening in Smyrna, GA in Aug. 2023. Training new leaders in creating the Starbucks experience, leading store operations scores from 73% to 89% from 9/1/23.
- Assisted District Manager in transition by assuming leadership across three store units, with direct leadership of over $7M in revenue & 75 direct reports.
- Created partnerships with Helping Mamma’s NFP, North Gwinnett County Co-Op and Gwinnett Sheriff’s Department community outreach.
- Strategically managed largest attended open forum in our area’s history, with over 500 partners including Sr. leadership team & vendors. (Region 3/Midwest)
- Recognized by Travel Weekly for my customer service, "Finding the Holy Grail and a cup of coffee." (https://www.travelweekly.com/Richard-Turen/Finding-the-Holy-Grail-and-a-cup-of-coffee)
Certification
- Coffee Master - Store Manager Trainer - Food Safety
Timeline
Store Manager
Starbucks Coffee Company
01.2019 - Current
Store Manager
Starbucks Coffee Company
01.2015 - 01.2019
Store Manager
Starbucks Coffee Company
09.2002 - 01.2015
B.A. Organizational Leadership - Organizational Leadership
Arizona State University
Associate of Applied Science - Criminal Justice
Waubonsee Community College
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