FRANK PENA
TAMPA
Summary
Results-driven administrative leader with over five years of experience in executive support and operational coordination. Expert in enhancing team performance, managing schedules, and implementing process improvements for increased efficiency. Skilled at navigating complex situations to address client needs and regulatory requirements, utilizing effective communication across multiple platforms.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Supervisor
Finishline
Tampa
07.2014 - Current
- Coordinated restocks to keep retail displays organized and full for customers.
- Supervised work of associates, training new team members and monitoring performance.
- Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
- Helped each team increase business with improved approaches to planning and product line management.
- Formulated pricing plans by reviewing merchandise activities and determined additional needs for sales promotions.
- Approved contracts and maintained inventories to guarantee availability of merchandise and services.
Project Coordinator
California Department of Public Health
03.2023 - 02.2024
- Lead a team that helped organize and create the flow of operations, from procurement to inventory management for the site.
- Help develop current database used to send current reports, store current data, and maintain a live data log to be clear and precise at all times of the day.
- Helped flow of clients from arrival to site, intake process, short term stay, to departure of site.
- Reviewing, proposing, and integrating new protocols being suggested by all organizations involved in operations.
- Supervised operations and maintained a steady, stable, and positive work flow amongst all organizations.
Administrative Supervisor
NuWest Group
San Diego
09.2022 - 03.2023
- Created new protocols that established a more efficient and safe environment for all staff on site.
- Maintained staff workflow by assigning tasks, organizing team meetings, and properly training employees in areas that needed improvement.
- Summarized all information and communicated with different entities on site to keep all operations up to date on clients and needs for the site.
- Proficient in all departments in the workplace and understood all protocols and policies on site.
- San Diego, California
Data Analyst
NuWest Group
San Diego
04.2022 - 09.2022
- Provided support by tracking live data of clients that arrived and departed the site daily.
- Reported daily report to the state of California with accurate information on how many clients arrived, how many departed, and clients who had any medical needs.
- Strategically assigned temporary shelter services to clients by providing rooms, food, and clothing if needed.
- Worked in tandem with all organizations to keep a smooth and efficient work flow for the operation on site.
- San Diego, California
Healthcare Agent
General Dynamics
Riverview
01.2017 - 03.2022
- Fielded inbound calls from clients inquiring about alternative insurance options to generate sales opportunities.
- Processed changes in insurance policies and periodically reassessed client needs.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Created individualized proposals for clients to include coverage options, premiums, and enrollment guidelines.
- Conducted fact-finding assessments to create sales presentations for client engagement.
- Riverview, Florida
Delivery Associate
Steadfast Delivery Solutions
Tampa
06.2015 - 12.2017
- Delivered 250-300 packages on an assigned route in a timely and safe manner.
- Safely operated delivery vehicle to abide the road laws to prevent causing danger on the road.
- Assisted delivery associates by taking over routes when completed early, ensuring timely deliveries.
- Safely operated delivery vehicle to abide by the road laws to prevent causing danger on the road.
- Held team meetings before the work day started to build team rapport and maintain positive a positive work environment.
Education
High School Diploma -
KING HIGH SCHOOL
TAMPA, FLORIDAAssociate of Arts - Business Administration and Management
HILLSBOROUGH COMMUNITY COLLEGE
TAMPA, FLORIDASkills
- Inventory control
- File management
- Data analysis
- Safety protocols
- Technical proficiency
- Team development
- Leadership experience
- Team collaboration
- Customer service
- Time management
- Critical thinking
- Data organization
- Technical writing
- Communication skills
- Positive demeanor
Certification
- Department of Transportation (DOT)
- Microsoft Office Specialist
- Association for Project Management
Timeline
Project Coordinator
California Department of Public Health
03.2023 - 02.2024
Administrative Supervisor
NuWest Group
09.2022 - 03.2023
Data Analyst
NuWest Group
04.2022 - 09.2022
Healthcare Agent
General Dynamics
01.2017 - 03.2022
Delivery Associate
Steadfast Delivery Solutions
06.2015 - 12.2017
Store Supervisor
Finishline
07.2014 - Current
High School Diploma -
KING HIGH SCHOOL
Associate of Arts - Business Administration and Management
HILLSBOROUGH COMMUNITY COLLEGE