FRANK Perez

Lead and influence the day to day operations and organization towards favorable growth and design. Direct strategies to support and enhance overall organizational growth. Oversee a team of professionals including Sales reps, Managers, Coordinators, Supervisors, and Drivers to ensure the highest level of client service. Oversee the efficient and safe handling of all merchandise including racking, forklift training, OSHA compliance, barcoding, scanning and inventory management. Manage and develop strategies to drive more sales in our current channels.

• Demonstrated servant leadership by putting employees ahead management, building and maintaining trust, being open, honest, and approachable.
• Created a climate that supports training and development by identifying employee training needs, supporting enterprise-wide and HUB level training initiatives, removing obstacles and providing developmental resources. Increased productivity ans efficiency by 84% within the first quarter.
• Built and maintained cross-functional relationships to promote engagement across departments and branches.
• Review financial statements and sales or activity reports to measure productivity or goal achievement.

Effectively manage day to day fiscal management to ensure compliance with budgeted revenue and operating income goals. Analyze financial reports to identify and address trends and issues. Recruit, train and mentor new hires as well existing employees, conducting support/work with sessions to observe coaching needs and support needs for development. Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical behaviors. Utilize the consultative approach to learn the current and desired environment in the discovery process and deliver solutions that exceed customer expectations meeting their needs. Pursue and implement continuous process improvement throughout all areas of the business. Formulate a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market targets. Oversee the communication and execution of company policies within the confines of the store.

• Improved store status to number #1 in the district and one of the top in the region by implementing process improvements and identifying performance gaps for corrective action. Currently number #1 in sales and profit.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Increased profits 10% by upselling and restructuring vendors while leveraging inventory lines.

• Responsible for department budget formulating and managing an operating budget for every maintenance aircraft visit on premises.
• Oversee metrics for growth using key drivers to impact productivity and efficiency while promoting and fostering an environment of growth, by implementing and revising process methods promoting excellence, commitment, accountability and team work throughout the operation.
• Developed project work flow charts to include project definition, planning, scheduling , budgeting, risk planning, issues tracking and progress measurement.
• Interface with program teams Quality and Sales to communicate issues and remove roadblocks for resolution.
• Collaborate with team on turnkey projects through all phases of development, from initial analysis to completion.
• Coordinated with all departments to ensure accomplishment of work scope, proper work flow and sequencing.
• Review and participate with business unit leadership to monitor customer service agreements for terms, conditions, pricing accuracy (estimation) and other requirements.
• Develop and maintain a high performing team of site technicians and leadership through creation of a positive work environment, recognition of team effort and support of all employees.
• Ensure personnel are following policies and procedures and performing duties consistent with the RSQCM and GMM.
• Responsible for training coaching and communication to the maintenance staff.
• Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
• Organized and updated schedules to optimize coverage for expected customer demand.
• Increased productivity and efficiency from 57% to 95% by reducing process lags and effectively managing a lean process to ensure optimal productivity.
• Improved department operations and reduced costs by implementing Kaizen effect concept.

• Manage aspects of aircraft interior maintenance and ensure all work is scheduled and performed in a safe and efficient manner.
• Oversee the daily activities of assigned crews taking necessary action to ensure all work is completed within schedule and estimated labor and material costs.
• Promote and foster an environment that provides the team with opportunities to succeed.
• Support the corporate mission and vision, through achievement of department goals and objectives.
• Contribute to process improvement and the development of strategies that improve customer service and maintenance processes.
• Maintain a focus on human factors in the work place, drives to zero defects in workmanship and safety.
• Plan and coordinate crew/ dept.
• Activities to meet scheduled delivery dates.
• Implement and revise process methods to meet goals, while monitoring activities of assigned work crews.
• Maintain high level of communication with leadership and employee groups.
• Supervise a continuous safety program in their area of responsibility, including operation of support, aircraft systems, housekeeping and hazardous materials.
• Define, communicate and hold employees accountable to company standards of performance.
• Coordinated with leadership, developing metrics and dashboards to communicate and keep operations team on track.
• Enhanced profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
• Collaborated with team members to deliver project requirements, develop solutions and meet deadlines.

• Lead the development and growth , executing the strategic business plan to attain sales goals, generate profit, drive volume and increase the penetration rates of sales channels leading a team of managers, while managing and growing executive sales team.
• Monitor daily sales behaviors and key performance indicators providing daily, weekly and monthly report cards.
• Develop major business by implementing marketing, selling and business strategies in the growth of multiple vertical markets in the U.S Latin America and Caribbean.
• Responsible for worldwide sales targets to include domestic fulfillment, import/export markets managing strategic alliances leading high level negotiations developing win-win programs.
• Accountable for training and developing team of sales executives by conducting weekly sales meetings focused on strategic selling and pro-active solution based approach.
• Champion a consultative selling and total solutions, while focused on the customers needs.
• Effectively communicate vision and direction consistent with company and business unit goals.
• Spearhead the vision focused primarily on the customer through teaching, coaching and inspiring.
• Track reports, market trends, analyze sales data and make recommendations to pro-actively enhance current customers and potential customers developing the pipeline ensuring long sustainable growth.
• Enhanced department operations and reduced costs by implementing the Kaizen effect concept.
• Compose monthly, quarterly and annual sales forecasts to determine short and long-term performance.
• Arranged and managed territory assignments, performance quotas and budgets.
• Delivered sales presentations, negotiated contracts and promoted services to customers.
• Produce monthly, quarterly and annual sales forecasts to effectively plan sales strategies.
• Researched and identified potential customers and new market opportunities on continuous basis to maintain sustained revenue growth.
• Maximized sales for National accounts by creating product training off site for customer employees and promoted brand awareness to targeted markets by contributing to marketing campaign development.
• Projected more than $186k increase in sales during first 6-months and achieved 97% of target.
• Conducted performance reviews using key performance indicators to track efficiency and discover opportunities for additional training.

• Drive and exceed goals in sales by executing the company's initiatives.
• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends propelling monthly sales by 12%/ $20k.
• Lead the push forward through coaching and recognition.
• Responsible for the day to day performance of the team, managing and motivating team to exceed objectives and ensure efficiency.
• Plan, and implement a competitive strategy to bring about productivity of direct reports through direct feedback and validation.
• Perform a variety of duties , related to sales retention and customer service through presentation and sales member interaction.
• Train and develop sales team by conducting weekly sales meeting, KPI report card sessions and daily one on one observations.
• Collaborate with the GM creating sales plans to establish suitable financial targets for all members of the sales team.
• Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
• Managed revenue strategies, sales and customer engagement tactics, increasing client base 40%.
• Planned and executed in-store promotional events to increase customer engagement and sales revenues.
• Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
• Boosted monthly sales by 40% and exceeded lead conversion and sales goals.

• Managed all areas of store operations and it's staff to include P&L budget responsibility and achievement of all revenue and financial goals.
• In collaboration with the DM, developed specific plan outlining (actions) necessary to achieve those goals.
• Communicate goals, expectations effectively to team, and follow up to ensure the objectives are met.
• Evaluate and provide consistent leadership with positive attitude with an un-wavering commitment to attention to detail.
• Embrace leadership approach to business by using clear concise and compassionate communication to the team.
• Effectively communicate, evaluate store performance and objectives by conducting observations, training, recruiting while coaching team members on focused strategic selling processes, using best practice through proper communication and follow up.
• Plan, direct, schedule and supervise the work productivity levels of employees selling and assess service shortfalls, while pro-actively addressing customer satisfaction.
• Oversee metrics for sales growth and margin improvement using key divers to impact sales and profit including 5 million in inventory and 27 direct reports.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
• Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
• Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Supervised stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
• Increased YOY sales by 24% and grew margins by effectively introducing new products within 3 months.

• Oversee all sales and business development functions including new sales initiatives and new product roll outs.
• Manage key operations of business , including company vision, long range strategic planning and product management.
• Hold P&L and budget responsibilities.
• Oversee major pricing decisions and perform monthly evaluation of sales results.
• Manage day-to-day operations with 5 million in inventory and sales of 22 million.
• Hire, train, schedule, supervise, mentor, motivate and coach team of 80 direct reports.
• Evaluate business trends, profitability improvement and develop competitive response.
• Establish and manage clear set of KPI'S for organization and team.
• Spearhead vision, strategy and execution of business operations.
• Prepare sales forecasts, status reports and recommendations thus enhancing revenue growth.
• Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
• Supervised inventory management with cycle counts, audits and shrinkage control.
• Decreased costs by negotiating with vendors and suppliers for better prices.
• Reversed declining sales trend.
• Initiated monthly product and sales training program to enhance knowledgeable response to customer inquiries using best practices.
• I Developed a streamline process to track benchmarks against inventory key initiatives and goals resulting in a 23% sales increase.
• Set higher expectations and instituted individual team member accountability.
• Program, also resulted in 60% reduction in staff turnover.

• Full responsibility for bottom line factors, including company vision, long range strategic planning, key account management, customer relationship development and contract negotiations.
• Develop new business, as well as maintaining and enhancing existing customers.
• Analyze sales pipelines and trends in order to forecast quarterly sales goals and quotas with 95% accuracy.
• Embrace, embodied and lead best practices and act upon the vision and values on a daily basis.
• Amplified revenue and customer base through aggressive networking and seeking out new opportunities.
• Mentor sales reps in developing key account strategies.
• Facilitate and develop training for sales development managers.
• Augmented division performance by maximizing territory customer base and profit percentages.
• Worked closely with sales coordinators, using persuasive communication skills and customer relations expertise to close deals.
• Formalized a streamlined sales process to enhance operations and promote acquisition of new customers.
• Trained sales employees in improving presentations, negotiating skills and customer service strategies.
• Achieved 30% increase in sales revenue with $200k profits.

• Managed and directed sales team overseeing total annual sales and profits.
• Spearhead key aspects of business including sales , new business development and market share.
• Accountable for staffing, strategic directives and training for regional team.
• Foster an environment of open communication with all staff to insure positive results in company growth, financial goals, sales initiatives, sales process execution, customer service and cost control.
• Provided cross-functional training, coaching and mentoring.
• Lead company vision and strategy.
• Developed and implemented profitability improvement, and established sales forecasts.
• Conducted in-depth research into customer habits, trends in market and competitor activities.
• Expanded customer base by aligning relevant product solutions with desired price points.
• Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
• Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
• Maintained clients' satisfaction by serving as point of contact, routinely re-assessing needs and resolving any present or foreseeable conflicts.
• Regional leader in sales EHS/Hosp.
• Produced substantial sales growth and customer acquisition strategies in TVI, PPE area.