Frank Peterson
West Branch,MI
Summary
At MY Michigan Medical Center, I excelled in patient access, enhancing patient satisfaction through expert problem-solving and efficient multitasking. Demonstrated prowess in HIPAA compliance and customer service, I significantly improved patient registration processes and staff training, showcasing leadership and organizational excellence.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
MY Michigan Medical Center
01.2021 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
High School Diploma -
Ogemaw Heights High School
West Branch, MI06.1987
Skills
- Customer Service
- Multitasking and Organization
- Post-Discharge Care Coordination
- Patient Education
- Patient check-in
- HIPAA Compliance
- Insurance Verification
- Registration management
- Quality Assurance
- Training Coordination
- Registration and Admissions
- Problem-Solving
- Payment Processing
- Team Leadership
- Medical Terminology
- Eligibility Determination
- Money Handling
- Patient Registration
- Team Collaboration
- Flexible Schedule
- Call Screening
- Paging Systems
- Information Collection
- Phone and Email Etiquette
Timeline
Patient Access Representative
MY Michigan Medical Center
01.2021 - Current
High School Diploma -
Ogemaw Heights High School
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