Hi, I’m
Frank Quintero
Madera,CA
Overview
12
years of professional experience
8
years of post-secondary education
Work History
American Express
Manager, Account Development
10.2024 - Current
Job overview
- Deliver annual portfolio growth and retention results exceeding $480M across assigned markets
- Serve as strategic advisor and onboarding coach for incoming Account Managers to accelerate ramp-up and performance
- Drive expansion across diverse verticals including Retail, Agriculture, Industrial, and Manufacturing
- Collaborate with Underwriting, Compliance, and Corporate Support teams to strengthen client engagement and program adoption
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Created customer support strategies to increase customer retention.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
SynchronyFresno, California
Field Sales Manager
05.2022 - 10.2024
Job overview
- Surpassed goals for sales volume, new customer acquisition, and account retention across assigned territories
- Led training and skill-development initiatives for a 25-member sales organization, delivering workshops to elevate team performance
- Represented the organization at national trade events while supporting client financing programs within the Powersports and Marine sectors
- Delivered process improvement solutions to achieve organizational objectives and key metric targets.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Discussed financial options with clients and provided informed suggestions.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Assurant
Channel Optimization Executive
05.2019 - 05.2022
Job overview
- Provided operational and strategic support for Fortune 100 wireless partners across a six-state region
- Earned Top 5% organizational performance distinction for driving territory growth and expansion initiatives
- Acted as regulatory and compliance expert for client teams and internal training operations
- Identified trends and assessed opportunities to improve processes and execution.
- Prepared annual data to determine metrics for operational performance.
- Assisted in recruiting, hiring and training of team members.
- Used predictive modeling to increase and optimize customer experiences and revenue.
- Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
T-MobileFrisco, TX
Senior Field Sales Trainer - West Region
03.2014 - 05.2019
Job overview
- Served as primary training liaison for regional leadership and accountable for onboarding new Account Executives
- Delivered leadership readiness programs covering HR processes, performance tracking, and operational best practices
- Advised Area Vice President on training effectiveness, completion metrics, and opportunities to enhance enablement strategy
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Designed and implemented sales training program and documentation.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Summary
Dynamic individual with hands-on experience in Client and Account Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Education
Saint Mary's College of CaliforniaMoraga, CA
Bachelor of Arts from Management
09.2003 - 05.2009
Colorado State UniversityFort Collins, CO
Bachelor of Science from Human Resource Management
10.2023 - 06.2024
Marylhurst UniversityMarylhurst, OR
MBA from Marketing
01.2012 - 12.2013
Skills
Marketing
Staff development
Project management
Contract management
Work prioritization
Business administration
Coaching and mentoring
Complex Problem-solving
Sales techniques
Operations management
Recruiting and interviewing
Relationship building
Business development
Competitor research
Decision-making
Workforce management
Change management
Product management
Resource allocation
Risk management
Team leadership
Salesforce management
Networking strategies
Brand management
Expectation setting
Sales management
Employee onboarding
Performance evaluations
Key performance indicators
Strategic planning
Performance management
Verbal and written communication
Documentation and reporting
Trend analysis
Negotiation
Data analysis
Innovation management
Staff training and development
Time management
Customer relationship management (CRM)
Timeline
Manager, Account Development
American Express
10.2024 - Current
Colorado State University
Bachelor of Science from Human Resource Management
10.2023 - 06.2024
Field Sales Manager
Synchrony
05.2022 - 10.2024
Channel Optimization Executive
Assurant
05.2019 - 05.2022
Senior Field Sales Trainer - West Region
T-Mobile
03.2014 - 05.2019
Marylhurst University
MBA from Marketing
01.2012 - 12.2013
Saint Mary's College of California
Bachelor of Arts from Management
09.2003 - 05.2009