Summary
Overview
Work History
Education
Skills
Timeline
Intern

Frank Rabanal

'Ewa Beach,MI

Summary

Experienced Hotel Service Worker knowledgeable about customer service, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Well-organized and dedicated team member bringing over 15+ years of experience, energetic nature and expertise in team work. Superior in organizing, and working with oversight to optimize performance. Dependable team member with strong background in hotel industry and related positions. Works effectively within teams on timely, high-quality service to drive patron satisfaction which reflects the "Aloha Spirit". Demonstrates excellence in communication and team work. Offering 15+ years of experience in hotel and customer service. Skilled at taking orders and producing results quickly and efficiently. Star teammate with focus on helping other crew members and customers.

Overview

17
17
years of professional experience

Work History

Store Support Supervisor

Whole Foods Market Inc
Honolulu, HI
06.2022 - Current
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Recruited, managed and motivated team members in customer service team to give every guest positive and memorable experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Mentored new sales associates to contribute to store's positive culture.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Food Expediter/Front End Customer Service Manager

Hale Koa Hotel
Honolulu, HI
08.2006 - 06.2022
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Learned other teammates' work tasks to train as backup.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Food Server

Trump Hotel
Honolulu, HI
02.2018 - 02.2019
    • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
    • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
    • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
    • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
    • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Elevated customer satisfaction through followup and enthusiastic customer service.
    • Cultivated warm relationships with regular customers.

Education

Bachelor of Arts - Business Management

University of Hawaii At Manoa
Honolulu, HI
05.2021

Skills

  • Team Leadership
  • Marketing Understanding
  • Market Strategy
  • Business Projections
  • Task delegation
  • Cost analysis and savings
  • Customer service
  • Collaboration
  • Computer proficiency
  • MS Office
  • Detail-oriented
  • Flexible & Adaptable
  • Self-motivated professional
  • Conflict resolution
  • Troubleshooting

Timeline

Store Support Supervisor

Whole Foods Market Inc
06.2022 - Current

Food Server

Trump Hotel
02.2018 - 02.2019

Food Expediter/Front End Customer Service Manager

Hale Koa Hotel
08.2006 - 06.2022

Bachelor of Arts - Business Management

University of Hawaii At Manoa

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Frank Rabanal