Frank Redmon
Valparaiso,IN
Summary
Detail-oriented Assistant Manager offers more than 4-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
17
17
years of professional experience
Work History
Resident Care Aide/Facilities Assistant
Recovery Works Merrillville
Merrillville, IN
09.2023 - Current
- Observed and documented changes in resident behavior.
- Maintained a clean, safe and comfortable environment for the residents.
- Participated in staff meetings and provided input on resident care plans.
- Ensured that all resident care is provided according to established policies and procedures.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Coordinated with vendors for repairs or replacements of any damaged equipment.
- Monitored building security systems and took corrective action when needed.
- Maintained accurate records of inventory, supplies, and expenses related to facilities management.
- Conducted regular walk-throughs to identify areas needing repair or improvement.
Assistant Manager
Qdoba
Merrillville, IN
12.2022 - 08.2023
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated with other departments to ensure smooth flow of operations.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Served as a liaison between staff members and senior management personnel.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Created reports on sales trends, inventory levels, and financial data.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality and conformance.
- Delegated work to staff, setting priorities and goals.
Painting Supervisor
Custom Painters
Louisville, KY
04.2012 - 08.2022
- Scheduled painting jobs for efficient workflow and timely completion.
- Supervised and trained a team of painters in painting techniques, safety protocols, and use of equipment.
- Created work crew schedules and delegated assignments.
- Prepared and planned worksites to help jobs run smoothly.
- Delegated duties to employees based on skillset.
CDL Class A Driver
Pam Trucking
Tontitown, AR
05.2014 - 04.2016
- Verified load security and accuracy of delivery documents.
- Operated tractor trailers for long distance hauls over interstate highways.
- Performed pre-trip inspections on all assigned equipment prior to each shift.
- Inspected and maintained vehicles to ensure roadworthiness.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
Calvary Scout
US Army
Fort Knox, KY
03.2007 - 08.2008
- Planned, memorized and navigated numerous routes during vehicular and foot patrols and coordinated movement between vehicles via radio.
- Adhered to established rules of engagement when engaging hostile forces.
- Utilized night vision devices to observe hostile targets without being detected.
- Provided security for convoys transporting personnel or supplies through hostile areas.
- Conducted reconnaissance missions, gathering intelligence on enemy positions and movements.
- Attended training sessions to develop skills in land navigation techniques utilizing map reading tools such as compasses or GPS units.
- Maintained situational awareness of the battlefield environment by observing terrain, weather conditions, and potential threats.
- Communicated tactical information to commanders using radios and other communication devices.
- Inspected assigned armored vehicles for mechanical problems prior to mission start-up.
- Assisted with the preparation of reports detailing observations from scout missions or patrol activities.
Education
CDL
C1 Trucking
Indianapolis, IN05-2014
GED -
Indiana Dept of Education
New Albany, IN10.2006
Skills
- Sales Monitoring
- Operations Management
- Employee Performance Evaluations
- Recruiting and Interviewing
- Employee Scheduling
- Orientating and Training
- Customer Relations
- Team Motivation
- Sales and Marketing
- Hiring and Training
- Business Development Understanding
- Staff Supervision
- Staff Development
Timeline
Resident Care Aide/Facilities Assistant
Recovery Works Merrillville
09.2023 - Current
Assistant Manager
Qdoba
12.2022 - 08.2023
CDL Class A Driver
Pam Trucking
05.2014 - 04.2016
Painting Supervisor
Custom Painters
04.2012 - 08.2022
Calvary Scout
US Army
03.2007 - 08.2008
CDL
C1 Trucking
GED -
Indiana Dept of Education
Similar Profiles
Melissa HamiltonMelissa Hamilton
Admissions Lead/Manager at Pinnacle Treatment Centers-Recovery WorksAdmissions Lead/Manager at Pinnacle Treatment Centers-Recovery Works
Nora MitchemNora Mitchem
CRM, CRM II, Front Desk Administrator at Recovery Works NWCRM, CRM II, Front Desk Administrator at Recovery Works NW
Stephanie SnyderStephanie Snyder
Clinical Supervisor at Good Works Life Recovery HouseClinical Supervisor at Good Works Life Recovery House