Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frank Redmon

Valparaiso,IN

Summary

Detail-oriented Assistant Manager offers more than 4-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Overview

17
17
years of professional experience

Work History

Resident Care Aide/Facilities Assistant

Recovery Works Merrillville
Merrillville, IN
09.2023 - Current
  • Observed and documented changes in resident behavior.
  • Maintained a clean, safe and comfortable environment for the residents.
  • Participated in staff meetings and provided input on resident care plans.
  • Ensured that all resident care is provided according to established policies and procedures.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Coordinated with vendors for repairs or replacements of any damaged equipment.
  • Monitored building security systems and took corrective action when needed.
  • Maintained accurate records of inventory, supplies, and expenses related to facilities management.
  • Conducted regular walk-throughs to identify areas needing repair or improvement.

Assistant Manager

Qdoba
Merrillville, IN
12.2022 - 08.2023
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Resolved conflicts between team members in an effective manner.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Served as a liaison between staff members and senior management personnel.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Created reports on sales trends, inventory levels, and financial data.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Delegated work to staff, setting priorities and goals.

Painting Supervisor

Custom Painters
Louisville, KY
04.2012 - 08.2022
  • Scheduled painting jobs for efficient workflow and timely completion.
  • Supervised and trained a team of painters in painting techniques, safety protocols, and use of equipment.
  • Created work crew schedules and delegated assignments.
  • Prepared and planned worksites to help jobs run smoothly.
  • Delegated duties to employees based on skillset.

CDL Class A Driver

Pam Trucking
Tontitown, AR
05.2014 - 04.2016
  • Verified load security and accuracy of delivery documents.
  • Operated tractor trailers for long distance hauls over interstate highways.
  • Performed pre-trip inspections on all assigned equipment prior to each shift.
  • Inspected and maintained vehicles to ensure roadworthiness.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.

Calvary Scout

US Army
Fort Knox, KY
03.2007 - 08.2008
  • Planned, memorized and navigated numerous routes during vehicular and foot patrols and coordinated movement between vehicles via radio.
  • Adhered to established rules of engagement when engaging hostile forces.
  • Utilized night vision devices to observe hostile targets without being detected.
  • Provided security for convoys transporting personnel or supplies through hostile areas.
  • Conducted reconnaissance missions, gathering intelligence on enemy positions and movements.
  • Attended training sessions to develop skills in land navigation techniques utilizing map reading tools such as compasses or GPS units.
  • Maintained situational awareness of the battlefield environment by observing terrain, weather conditions, and potential threats.
  • Communicated tactical information to commanders using radios and other communication devices.
  • Inspected assigned armored vehicles for mechanical problems prior to mission start-up.
  • Assisted with the preparation of reports detailing observations from scout missions or patrol activities.

Education

CDL

C1 Trucking
Indianapolis, IN
05-2014

GED -

Indiana Dept of Education
New Albany, IN
10.2006

Skills

  • Sales Monitoring
  • Operations Management
  • Employee Performance Evaluations
  • Recruiting and Interviewing
  • Employee Scheduling
  • Orientating and Training
  • Customer Relations
  • Team Motivation
  • Sales and Marketing
  • Hiring and Training
  • Business Development Understanding
  • Staff Supervision
  • Staff Development

Timeline

Resident Care Aide/Facilities Assistant

Recovery Works Merrillville
09.2023 - Current

Assistant Manager

Qdoba
12.2022 - 08.2023

CDL Class A Driver

Pam Trucking
05.2014 - 04.2016

Painting Supervisor

Custom Painters
04.2012 - 08.2022

Calvary Scout

US Army
03.2007 - 08.2008

CDL

C1 Trucking

GED -

Indiana Dept of Education
Frank Redmon