Frank Remo
1200 E Pike St Unit 215 Seattle,Washington
Summary
Motivated upscale dining server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. With more then 12 years experience serving inventive food ,wine, beer and cocktails. Proud to have learned so much from a James Beard nominated chef at The Sweet Melissa's cafe on sanibel Island, FL
Overview
17
17
years of professional experience
Work History
Lead Server Trainer
Sweet Melissa's Cafe
Sanibel Island, FL
02.2017 - 02.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic fine dining restaurant while maintaining calm, professional demeanor.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Lead Server Trainer
Waterfront Lighthouse Restaurant
Fort Myers, FL
12.2013 - 02.2017
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Bratta's Piano Bar And Restaurant
Fort Myers, FL
01.2010 - 11.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Closing Shift Manager
Petsmart
Cape Coral, FL
07.2007 - 01.2010
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Restaurant Busser
Kocomo's Island Grill
West Palm Beach, FL
05.2004 - 03.2007
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Emptied on-site trash receptacles into dumpsters and large waste receptacles.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
Diploma -
Fort Myers High School
Fort Myers, FL06.2008
Skills
- Strategic Planning
- Problem Solving
- Clear Communication
- Point of Sale Systems
- Warm and Friendly
- Team Player
- High Energy and Stamina
- Cool Under Pressure
- Menu Memorization and Presentation
- High Volume Dining
- Specials Promotion and Upselling
- Menu Recommendations
- Adaptable and Flexible
- Wine and Liquor Service
- Detail-Oriented
- Team Leadership
References
- Karen Schaeffer / 239-898-3098 - My most recent general manager
- Shelly Macgiffert / 239-565-5913 - Coworker for over seven years
- April Caywood / 612-245-8790 - Previous bar manager
- Jason Trimble / 239-233-5948 - coworker at Sweet Melissa's cafe
Timeline
Lead Server Trainer
Sweet Melissa's Cafe
02.2017 - 02.2022
Lead Server Trainer
Waterfront Lighthouse Restaurant
12.2013 - 02.2017
Server
Bratta's Piano Bar And Restaurant
01.2010 - 11.2013
Closing Shift Manager
Petsmart
07.2007 - 01.2010
Restaurant Busser
Kocomo's Island Grill
05.2004 - 03.2007
Diploma -
Fort Myers High School
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