Frank Rhodes
Woodstock,GA
Summary
Experienced Assistant Store Manager of Operations confidently leading large and diverse teams for ten years. Highly motivated leader responding to rapidly changing demands and opportunities with ease. Flexible manager with strong mathematical and cognitive skills encompassing utmost level of ethics and integrity.
Overview
18
18
years of professional experience
Work History
Operations Assistant Store Manager
Home Depot
Canton, GA
02.2021 - Current
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures
- Managed workload and task demand between corporate guidelines and staff abilities
- Implemented theft prevention policies to minimize potential stock loss
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Maintained positive customer relationships by responding quickly to customer service inquiries and delivering a satisfaction score of 90%
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence, directly resulting in multiple promotions since being in position
Operations Assistant Store Manager
Home Depot
Marietta, GA
07.2016 - 02.2021
- Participated in development and implementation of strategic operational initiatives as captain store for 150 store Mid-south Region
- Organized monthly district wide training events for assistant managers and department supervisors by leveraging partnerships from across enterprise
- Led shadowing program to train fellow Operations Assistant Store Managers from multiple stores, teaching roles, routines and time management
- Worked with corporate teams to create Roles and Routines for managers and develop Store Health Checks
- Managed store P&L, producing positive profit growth year over year
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations among 300 associates
Merchandising Assistant Store Manager
Home Depot
Marietta, GA
09.2012 - 06.2016
- Drove top line sales through effective planning and execution of seasonal events, weekly ads and store driven special buys increasing sales by over $2M annually
- Managed inventory levels and maintained in-stock position through overhead organization on-hand accuracy and implementing processes designed to increase associate efficiency
- Worked with merchant and supply chain teams to achieve appropriate product mix and inventory levels applicable to store specific customer base
- Participated in hiring and staffing decisions
- Designed and implemented streamlined process for tracking associate attendance and accountability
- Delivered consistent year over year sales growth
Department Supervisor
Home Depot
Canton, GA
06.2009 - 08.2012
- Worked with/in other departments in store to gain knowledge of all products and to make connections with other department managers and associates
- Increased morale and productivity by implementing system of fair and consistent tasking, expectations and accountability
- Achieved 40% sales lift over previous year
- Worked in multiple departments, learning all areas of store
- Attended workshops, seminars, and other training events to improve management qualities
- Maintained stock of items, cleanliness, organization and provided excellent customer service
Master Trade Specialist
Home Depot
Canton, GA
02.2008 - 05.2009
- Emphasized specific product features that would stand out to customers, showing them product innovations, limitations and capabilities
- Evaluated customers' needs and provided service options to meet their requirements
- Informed customers about current promotions and sales, shared product knowledge and offered recommendations
- Ordered product and followed up on purchase orders to ensure timely delivery and availability for customers driving overall satisfaction rate above 90%
- Managed on-hand counts and shelf maintenance to enhance shopping experience
Owner/operator
Plumbing Contractor, Towne Lake Plumbing
Woodstock, GA
12.2003 - 01.2008
- Owner of plumbing company focused on new construction of high end custom homes actively managing between 10-15 jobsites simultaneously
- Created material take offs and bids
- Scheduled jobs and ensured sufficient materials were available at appropriate times
- Invoices, billing and record keeping
- Worked with local municipalities to obtain permits and inspections
Education
Unrestricted Master Plumber License -
Georgia Plumbers Trade Institute
04.1999
Skills
- Customer Service
- Coaching and Mentoring
- Work Planning and Prioritization
- Problem Anticipation and Resolution
- Retail Operations
- Profit and Loss
- Shrink Minimization
- Inventory Tracking and Management
- Strategic Merchandising
- Consultative Sales
Timeline
Operations Assistant Store Manager
Home Depot
02.2021 - Current
Operations Assistant Store Manager
Home Depot
07.2016 - 02.2021
Merchandising Assistant Store Manager
Home Depot
09.2012 - 06.2016
Department Supervisor
Home Depot
06.2009 - 08.2012
Master Trade Specialist
Home Depot
02.2008 - 05.2009
Owner/operator
Plumbing Contractor, Towne Lake Plumbing
12.2003 - 01.2008
Unrestricted Master Plumber License -
Georgia Plumbers Trade Institute
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