Frank Rivera
General Manager
Cincinnati,OH
Summary
Professional and experienced sales representative with extensive experience delivering top customer satisfaction and maintaining positive relationships. Strong focus on team collaboration and achieving results with flexible approach to changing needs. Skilled in customer relationship management, inventory control, upselling, cross-selling, and strategic route planning to maximize sales. Reliable and results-driven, ensuring client satisfaction and business growth. Brings strong communication problem-solving abilities and a track record of boosting revenues through effective territory management and customer collaboration.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
27
27
years of professional experience
Work History
General Manager
Donatos Pizza
01.2025 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Route Sales Representative
Vestis Inc Formally Known as Aramark Uniform Svcs.
06.2015 - 11.2024
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Maximized sales through effective territory management and strategic route planning.
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
Food Production Supervisor
Aramark
10.2013 - 10.2015
- Train and manage food production staff
- Enforce safety and sanitation standards in the kitchen
- Maintain accurate records of food production, staff schedules, and related activities
- Maintain records of food production costs
- Develop and implement quality assurance processes
Line Cook
Hamburger Marys
09.2012 - 06.2014
- Basic written and verbal communication skills
- Accuracy and speed in executing tasks
- Ability to work as a team member
- Understanding of cooking methods and procedures
- Knife handling skills
- Organizational skills
General Manager
Jiffy Lube
01.2005 - 09.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Guest Service Team Leader
Target
11.1998 - 06.2008
- Enhanced guest satisfaction by efficiently managing frontend operations and addressing customer concerns promptly.
- Streamlined check-out processes for improved guest experience and reduced wait times.
- Developed strong relationships with guests, leading to increased loyalty and repeat business.
- Optimized staffing levels during peak periods through effective scheduling adjustments, ensuring efficient resource allocation without compromising service quality.
Education
Certificate of Culinary Arts - Culinary Arts
Le Cordon Bleu College of Culinary Arts
06-2012
GED -
George Rogers High School
05-1998
Skills
- Team building
- Goal setting
- Quality management
- Verbal and written communication
- Team training and development
- Customer relationship management
- Customer retention
- Efficient multi-tasker
Skills
Accomplishments
- Achieved Route Sales Representative Allstar through effectively exceeding all of my fiscal numbers for the year.
Timeline
General Manager
Donatos Pizza
01.2025 - Current
Route Sales Representative
Vestis Inc Formally Known as Aramark Uniform Svcs.
06.2015 - 11.2024
Food Production Supervisor
Aramark
10.2013 - 10.2015
Line Cook
Hamburger Marys
09.2012 - 06.2014
General Manager
Jiffy Lube
01.2005 - 09.2012
Guest Service Team Leader
Target
11.1998 - 06.2008
GED -
George Rogers High School
Certificate of Culinary Arts - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Similar Profiles
Todd HerbertTodd Herbert
Delivery Driver at Donatos PizzaDelivery Driver at Donatos Pizza
JESSICA STEVENSJESSICA STEVENS
Shift Manager at Donatos PizzaShift Manager at Donatos Pizza
McKenzie LathremMcKenzie Lathrem
Assistant General Manager at Donatos PizzaAssistant General Manager at Donatos Pizza
Lance GillLance Gill
Machinist at M&SMachinist at M&S
Tyler PollockTyler Pollock
RPA Developer at DMI Inc.RPA Developer at DMI Inc.