Frank Rivero

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong communication and customer service skills while working as a Food and Beverage Server in a fast-paced environment.
• Performed cashiering functions by closing checks and preparing end-of-shift paperwork.
• Suggested additional items to customers to increase restaurant sale

- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.

-Resolved customer complaints quickly and effectively, while maintaining a high level of professionalism.

-Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.

-Taking orders, basic Barista, coffee Art, food service, team work, bar section, coffee section, customers service.
-Provided excellent customer service by anticipating needs and responding promptly to requests.
-Processed payments and completed register transactions accurately.

-Managed day-to-day operations of a busy office environment, including scheduling appointments and ordering supplies.
-Created and maintained monthly, quarterly, and yearly reports for management and corporate stakeholders.
-Maintained accurate records of financial transactions and other business documents.
-Proficiently handled confidential information in accordance with company policies and procedures.
-Scheduled and supervised the work of administrative staff, providing guidance and feedback to ensure productivity and high-performance standards.
-Analyzed data from various sources to identify areas for improvement in the organization's processes.