Hi, I’m
Frank Roberts III
Onsite/remote Engineering and Lab Testing Support
Atlanta,GA
Summary
Experienced [Desired Position] with technical, analytical, and customer service skills. Strong quality assurance background, proficient in defect identification and resolution. Skilled in root cause analysis and collaborating with cross-functional teams for continuous improvement.
Overview
31
years of professional experience
Work History
American Megatrends Inc. A Bios Engineering firm.
Software Bios Quality Assurance Technician
11.2022 - 03.2025
Job overview
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
- Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Adjusted, repaired and replaced defective parts and materials.
- Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
- Developed quality assurance plans by conducting hazard analyses, identifying critical control points and establishing critical limits.
Apple Inc.
Wireless Multimedia Technical Consultant
12.2015 - 11.2022
Job overview
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Participated in industry conferences, workshops, or seminars for professional development opportunities that enhanced expertise as a Technical Consultant.
- Contributed to the continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.
- Evaluated emerging technologies for potential implementation in clients'' businesses, staying current with industry trends and best practices for optimal recommendations.
AT&T Mobility
Network Control Engineer
01.2007 - 12.2015
Job overview
- Troubleshoot telecom, networking, VPN, and peripheral devices. I have 15 years of technical experience supporting multi-functional devices and monitoring database health checks as well as running health check scripts and are also very familiar with the hardware/software installs, setups, and how they interface with various apple AS well as other vendor products, smartphones, personal computers, laptops ,printing and other devices. I have over 15 years of providing world class customer service as well as logging client issues/resolutions through various ticketing systems such as BMG Remedy all while working in a 24x7 (NOC) environment... I'm familiar with Microsoft desktop and server systems including Windows 7, Windows 8, Windows Server 2008 /2012, Active Directory, Office 365, Office Suite, and other operating systems. I also have experience installing printer drivers and utilizing remote access applications.
- Improved overall system reliability by conducting thorough root-cause analyses of recurring issues.
- Optimized network security through regular system updates and vulnerability assessments.
- Enhanced network performance by identifying and resolving complex technical issues.
- Established effective change management processes to minimize the impact of network alterations on endusers.
ADP-Automatic Data Processing
Project Management Solution Center Consultant - ADP
11.2004 - 01.2006
Job overview
- My role at ADP consisted of meeting with (ADP) clients, coordinating and serving as a consultant supporting ADP's products/technologies. I also served as a consultant regarding (ADP) business solutions based on client input and needs. My recommendations to ADP leadership concerning potential best practices and training were considered by my management team in relation to ADP solutions based on client input or experience. I helped leverage a deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products. Software used were: PCW, PeopleSoft, Pay force and Enterprise software. Utilized desktop tools such as Right fax, Clairify, FTCS, EPCU-cyper. Provided onsite and remote training for customers related to ADP solutions based on client input or experience. Negotiated contracts with vendors and maintained a close working relationship with my re occurring assigned client base of (8-10) clients.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
American Megatrends/ LSI Logic
Software Testesting and CAD
05.1994 - 10.2004
Job overview
- I provided (10+) Years support as a software storage and bios tester specializing in the storage and testing of (DAS) and (SAN) devices including bios, storage, mega-raid, and beta testing including lab-controlled analysis. Internal and cyber security analysis performed. Responsible for the successful testing of the mega rack technology. Assisted with testing with firmware application development and testing. Technology at LSI frequently relocating servers, pc, etc. Software: Windows, Heat, Novell, some Linux testing. Routed new engineering prototypes and designs using (CAD) Computer Aided Design technology.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Cedar Grove High SchoolEllenwood, GA
High School Diploma
07-1985
DeVry Institute of TechnologyDecatur, GA
University Overview
some free onsite courses. No degree.
Skills
- Testing procedures
- Auditing
- Lab equipment maintenance
- Equipment inspection
Hobbies and Interests
Owner of Video Fit Solutions- Aerial videographer, editor, and content creator
Languages
Spanish
Limited Working
Timeline
Software Bios Quality Assurance Technician
American Megatrends Inc. A Bios Engineering firm.
11.2022 - 03.2025
Wireless Multimedia Technical Consultant
Apple Inc.
12.2015 - 11.2022
Network Control Engineer
AT&T Mobility
01.2007 - 12.2015
Project Management Solution Center Consultant - ADP
ADP-Automatic Data Processing
11.2004 - 01.2006
Software Testesting and CAD
American Megatrends/ LSI Logic
05.1994 - 10.2004
Cedar Grove High School
High School Diploma
DeVry Institute of Technology
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