Frank Rodriguez
San Antonio,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player
with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to
maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process
optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships,
cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Lowes Home Improvment
07.2021 - Current
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
Electrician Helper
Eldridge Electric
11.2022 - 07.2023
- Pulled wire through conduits and through holes in walls and floors.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
Call Center Specialist
Nationwide Insurance Company
08.2016 - 03.2021
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Documented specific claims by completing and recording forms, reports and logs.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
Assistant Manager
Rack Room Shoes Inc.
03.2014 - 08.2016
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Recruited and hired qualified candidates to fill open positions.
- Worked closely with customers to understand needs and resolve diverse issues.
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
Education
High School Diploma -
Sandra Day O'Connor High School
Helotes, TX06.2014
Skills
- Problem-Solving
- Reliable and Punctual
- Excellent Communication Skills
- Time Management
- Team Player Mentality
- Outgoing Personality
- Willingness to Learn
- Attention to Detail
Certification
- TDLR Apprentice Electrician License
- Narrow reach truck and Order picker Certified
Additional Information
- Completed 4 years in the SAPD explorers program
Timeline
Electrician Helper
Eldridge Electric
11.2022 - 07.2023
Sales Associate
Lowes Home Improvment
07.2021 - Current
Call Center Specialist
Nationwide Insurance Company
08.2016 - 03.2021
Assistant Manager
Rack Room Shoes Inc.
03.2014 - 08.2016
High School Diploma -
Sandra Day O'Connor High School
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