Frank Russo
Brooklyn
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
I have extensive experience in the following sectors,
B& I Dining, Healthcare, Higher Education and currently running a extremely successful Cafe.
Overview
23
23
years of professional experience
Work History
Operations Director / Owner Operator
Sage The Cat LLC / Thompkins Square Bagels
05.2013 - Current
- Managed day-to-day business operations for 2 locations. Revenue sales totaling 8 million.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations. Establish pricing structures to meet P&L costs
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
Resident Dining Director
Jennifer Temps / Columbia University
03.2012 - 04.2013
- Hired, trained and directed 75 person team of dining services professionals. Including my team of 6 managers
- Kept inventory levels in line with expected demands.
- Led daily staff meetings to implement policies and update team members on meal plans.
- Motivated staff to perform at peak efficiency and quality.
- Maintained exceptional standards of safety and sanitation in all areas.
- Strengthened controls to minimize waste and reduce costs.
- Monitored food production and corrected issues in preparation, portioning or other areas.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Weekly manger meetings to discuss financials, upcoming events and client concerns
- Union account 1199, handled grievance's and negotiated issues at union meetings
- Setting goals for management and quarterly evaluations
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Assured standards, programs and food and safety compliance
Owner
Self Employed Construction
01.2006 - 01.2012
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and developed team members to build human capital.
- Generated revenues yearly and effectively capitalized on industry growth.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Evaluated suppliers to maintain cost controls and improve operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
General Manager
Compass Group
04.2000 - 05.2005
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Trained, coached and mentored staff to support smooth adoption of new corporate food programs.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Improved productivity while reducing staffing and operational costs by 4%.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Bachelor of Arts - Hospitality Administration And Management
Suffolk County Community College
Selden, NYAssociate of Arts - Restaurant And Culinary Management
New York Restaurant School
New York, NY06.1990
Skills
- Food Stylist
- Product Development
- Analyze Financials, I love numbers
- Create flex plans
Timeline
Operations Director / Owner Operator
Sage The Cat LLC / Thompkins Square Bagels
05.2013 - Current
Resident Dining Director
Jennifer Temps / Columbia University
03.2012 - 04.2013
Owner
Self Employed Construction
01.2006 - 01.2012
General Manager
Compass Group
04.2000 - 05.2005
Bachelor of Arts - Hospitality Administration And Management
Suffolk County Community College
Associate of Arts - Restaurant And Culinary Management
New York Restaurant School
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