Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frank Rutter

Blackwood,NJ

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

20
20
years of professional experience

Work History

General Manager

Dry Guys
07.2018 - 12.2023
  • Run day to day operations of multi-million dollar construction company (Waterproofing and foundation repair)
  • Interview, Hire, Train, and Mentor staff
  • Partner with owners and other leadership to develop goals and processes for company
  • P&L management
  • Customer service
  • Inventory and warehouse management
  • Payroll.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Co-owner/Operations Manager

Lularoe Kellie Rutter
08.2016 - 07.2018
  • Manage all operations of home-based independent fashion consultant business
  • Monitor all inventory levels
  • Order product through manufacturer
  • Organize fashion shows both online and in-person
  • Handle all logistics to ship customer orders in a timely fashion
  • Use social media including Facebook and Instagram to build business, host parties.
  • Established foundational processes for business operations.

General Manager

Wawa
07.2013 - 03.2017
  • Recruit, train, and develop staff
  • Monitor store Metrics including sales, shrink, and spoilage
  • Work in fast-paced environment from $75,000 to $170,000 PSW in various stores
  • Collaborate with various outside vendors including Coca-Cola, Pepsi, Herrs, Frito-Lay, Tastykake, Entenmann’s, and others to improve sales conditions
  • High Ranking in Sales and Profit
  • Year over Year Growth average 9.2%.
  • Managed budget implementations, employee reviews, training, and schedules
  • Developed and implemented strategies to increase sales and profitability.

National Sales Manager

Mackie Enterprises
01.2010 - 07.2013
  • Plan, organize, and facilitate all tradeshow events
  • Sell aluminum ramps, wheel chocks, and other trailer accessories
  • Escalated annual sales from $400,000 to $1,000,000 within 2 years by expanding territory to include entire East Coast while continuing to service and retain current clients
  • Increase ecommerce penetration by 17%
  • Promptly assist any customers with questions and concerns
  • Manage all wholesale accounts.
  • Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.

Store Manager

Best Buy Mobile
01.2007 - 01.2010
  • Manage mobile telecommunications division and direct 11 associates and provide indirect support to staff of 170 individuals for this major, national electronics retailer
  • Recruit, lead, motivate, mentor, and train associates, handling performance and professional development issues
  • Design, implement, and monitor SOPs (Standard Operating Procedures)
  • Perform both store and district audits
  • Multi-Unit Specialty Coach to train and mentor mobile store managers for District Best Buy locations
  • Develop store-level action plans to improve sales and drive success of store business goals
  • Manage and control inventory, analyze budgets and P&L statements to maximize profit
  • 2 Power Rank for Quarter 1 and #1 in total activation for D38 and D47.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Multi-Unit General Manager

Tweeter, Inc.
01.2004 - 01.2007
  • Successful multi-unit management of overall operations and sales of 4 locations
  • Design, execute, and regulate SOPs (Standard Operating Procedures)
  • Complete regular store audits using Sarbanes-Oxley guidelines
  • Directed sales team of 6 and 2 mobile A/V installers
  • Communicated, executed, and managed marketing and visual merchandising initiatives
  • Ensure 100% customer satisfaction through attention to detail, establishing excellent customer relations policies, and training all employees on products, policies, and procedures
  • Oversaw all recruiting efforts, succession planning, training strategies, and internal development to reduce turnover and enhance employee commitment and performance
  • Communicate, execute, and manage marketing and visual merchandising initiatives
  • Awarded Premier Club recognition for achieving top 10% in sales due to outstanding customer service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

MBA -

University of Phoenix
Philadelphia, PA
04.2006

BA in Economics -

Rowan University
Glassboro, NJ
05.2000

Skills

  • Sales Management
  • Multi-unit Management
  • Training & Mentoring
  • Operations Management
  • Production Management
  • Construction Management
  • Policy & Procedures Development
  • Conflict Resolution
  • Relationship Builder
  • Skilled Negotiator
  • Customer Relations Management
  • Recruiting
  • Inventory Management
  • Project Management
  • Problem Solving
  • Presentation Skills
  • Marketing
  • Computer Proficiency
  • Facilitator
  • Employee Retention
  • Detail Oriented
  • Lean Storage
  • Wholesale
  • Warehouse Management
  • Payroll
  • Microsoft Suite (Word, Excel, Powerpoint)
  • Salesforce
  • ATS
  • Account Retention
  • Performance Improvements
  • Key Account Management
  • KPI Tracking
  • Operations Oversight
  • Schedule Management
  • Reading Blueprints
  • Construction Permits Application
  • Budget Management
  • Strategic Planning
  • Business Planning
  • Vendor Management

Timeline

General Manager

Dry Guys
07.2018 - 12.2023

Co-owner/Operations Manager

Lularoe Kellie Rutter
08.2016 - 07.2018

General Manager

Wawa
07.2013 - 03.2017

National Sales Manager

Mackie Enterprises
01.2010 - 07.2013

Store Manager

Best Buy Mobile
01.2007 - 01.2010

Multi-Unit General Manager

Tweeter, Inc.
01.2004 - 01.2007

MBA -

University of Phoenix

BA in Economics -

Rowan University

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Frank Rutter